I am using the most recent version of Replay and I am getting an error when I stop recording a screen capture (literally a 5-second capture) with no other programs open. (see attached) I have plenty of disk space and memory. Anyone else experience this? If so, how did you resolve?
Thank you for contacting us to share the error that you are seeing in Replay 360. This is not an issue that I've seen reported and that is a really small file.
I've opened a support case on your behalf so that you can work 1:1 with a support engineer to get you back up and running successfully.
3 Replies
Hi Susan,
Thank you for contacting us to share the error that you are seeing in Replay 360. This is not an issue that I've seen reported and that is a really small file.
I've opened a support case on your behalf so that you can work 1:1 with a support engineer to get you back up and running successfully.
What was the solution to this issue?
Hello Jeri,
Thanks for following up! Unfortunately, I do not see that Susan worked with one of our support engineers on this, so I don't have an update for you.
You're welcome to reach out to Susan, or feel free to connect with us if you need additional help!