Cannot import slides
Feb 23, 2023
Hi!
I've installed the 21 feb. update for Storyline 360 today and wanted to import some slides from our template library on Team Slides. When I click import on a random slide the dialog box appears with progress bar, it downloads the slide and after that, nothing appears in my project. Also importing in a empty project doesn't work. I can seem to import some slides but others just don't.
Also copying and pasting slides from one scene to another doesn't seem to work.
I could use some assistance, thanks.
btw; I have the .story file but I cannot share it publically.
31 Replies
Thanks for the info Keith! I ended up starting from a new Storyline file as well since cleaning up the master templates didn't work for me. I also uninstalled and reinstalled the latest version of Storyline and I haven't had a problem importing slides (from PPT or another storyline file) since then. So, for now, it's working!
I had an issue today whereby slides would not import from another Storyline file. After some deduction, it turned out that the use of 'Mouse cursor' animation was the cause. I deleted the mouse animation from each slide and it imported successfully.
I am also having this same issue today. trying to import a template i spent over a month creating and need to update my other new course to our new template. When i import it the scene is blank.
Hi Jesi!
I'm sorry to hear you've run into trouble when importing a template to a Storyline course. I'd be happy to help!
A blank slide in Story View may indicate the presence of possible data corruption. This article explains the common causes of data corruption, as well as ways to reduce the risk of encountering it.
A helpful troubleshooting step would be to import the template into a blank Storyline course to see if that restores the thumbnail preview. If still unsuccessful, would you be willing to share a copy of the .story file for testing? Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as we're finished!
I've been working on a new project, and I have to import files from one storyline into another storyline (.story) file. no matter how many times I've tried, and on different slides, I am unable to import slides from another SL file - it produces a new scene that is blank. Today I tried creating the new scene first, and adding a blank slide and then do the import, but got the same results, now with a new scene and the original blank slide. This is a major issue, and looking at the history of other related discussions, it's not new. Note: I also updated my SL project file, and attempted to insert new slide from a .storytemplate. this slide also would not import.
Hi Cheryl,
I never had a solution to this from Articulate that I recall. Try making a copy of your source file, delete all the slides out of it except the one you want to import. Save the file. Close Storyline. Reopen Storyline. Open the file you want to import to. Then import the one slide story file. Maybe that will work. Bottom line, the source story file is corrupt in some way. Understanding that a .story file is essentially a .zip file, the corruption could be one of a number of the files in the source .story file. Try different variants of this. Such as creating a story file, with 1 blank slide in it. Then import the 1 slide from the 1 slide source file. If that is successful. Close Storyline. Open your current course you want to import to, and import the 1 slide from the formerly blank slide story file. Try different ideas, always closing the Storyline in between each step.
Good Luck
Hi Cheryl,
Sorry to hear that you ran into this issue.
If importing slides results in a blank scene, there's a chance that your file has encountered some form of data corruption. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!