After two hours into a project, it won't publish. Closed SL 360, opened it again. Same crash when publishing.
Attached XML looks like some path of a closed caption is missing. Pretty sure this isn't possible for the operator to do. It's a bug in SL. Would be nice if the error said which slide.
We definitely want to lend a hand here, so I've opened a case for you to work with our stellar Support Team. They're rockstars–especially with decoding errors–and will do a deep dive to locate the root.
Look out for an email from someone from the team shortly. I'll also follow along and keep this discussion updated with any new information!
We identified the faulty slide which previously had closed captioning and was somehow missing, although the "Edit Closed Captions" was still available.
We re-created the closed captions and the course publishes satisfactorily.
It was tedious inspecting every slide's closed captioning to find the offending problem.
Our team is interested in looking at the project and slide that had this issue. Any chance you can send me an email with this information so we can investigate the bug further?
5 Replies
Thanks for bringing this to our attention, Sam!
We definitely want to lend a hand here, so I've opened a case for you to work with our stellar Support Team. They're rockstars–especially with decoding errors–and will do a deep dive to locate the root.
Look out for an email from someone from the team shortly. I'll also follow along and keep this discussion updated with any new information!
We identified the faulty slide which previously had closed captioning and was somehow missing, although the "Edit Closed Captions" was still available.
We re-created the closed captions and the course publishes satisfactorily.
It was tedious inspecting every slide's closed captioning to find the offending problem.
Sam
Hi Sam,
Our team is interested in looking at the project and slide that had this issue. Any chance you can send me an email with this information so we can investigate the bug further?
Thank you,
Vanessa
Hi Vanessa,
If I had that version I would. I am sorry that I didn't post it at the time.
Sam
Ah, I see. Thank you Sam for the quick reply!
This discussion is closed. You can start a new discussion or contact Articulate Support.