Edge - This page is having a problem loading Feb 14, 2020 By Nikolai Soderstrom When I publish to Web, and launch the course in Edge, I receive the following error message: "This page is having a problem loading." This is the same message as in this thread: https://community.articulate.com/discussions/articulate-engage/this-page-is-having-a-problem-loading-engage360?utm_campaign=elh_search&utm_medium=internal&utm_source=elh-referral Launching in Chrome, Firefox, and on Review 360 launches correctly.
Lauren Connelly Staff over 4 years ago02/19/20 at 7:54 pm (UTC) Hi Nikolai! Are you seeing this error in Engage 360 or Storyline 360? If it's in Storyline 360, are you opening the html file in Microsoft Edge and seeing the error message? Or are you viewing the course on a web server? If you wouldn't mind sharing your file in this discussion, I'm happy to take a look!
Nikolai Soderstrom Author over 4 years ago02/21/20 at 2:09 pm (UTC) Hi Lauren, Error is in Storyline 360. I am opening the file in Microsoft Edge and seeing the error message. Is there a private link where I can share the file? Nik
Leslie McKerchie Staff over 4 years ago02/24/20 at 3:47 pm (UTC) Yes, Nik. With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Leslie McKerchie Staff over 4 years ago02/25/20 at 2:17 pm (UTC) Thanks, Nik. I'll respond to you privately via your support case.
5 Replies
Hi Nikolai!
Are you seeing this error in Engage 360 or Storyline 360?
If it's in Storyline 360, are you opening the html file in Microsoft Edge and seeing the error message? Or are you viewing the course on a web server?
If you wouldn't mind sharing your file in this discussion, I'm happy to take a look!
Hi Lauren,
Error is in Storyline 360. I am opening the file in Microsoft Edge and seeing the error message. Is there a private link where I can share the file?
Nik
Yes, Nik.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks, uploaded.
Thanks, Nik.
I'll respond to you privately via your support case.
This discussion is closed. You can start a new discussion or contact Articulate Support.