Error Message - Project could not be saved

Hi Siva,

We definitely don't want you losing all of your work, so let's try and narrow down why this is happening.

• What version of Storyline are you using?
• Are you saving to your local hard drive, a flash drive, or a network drive? Saving locally is best. 😁
• Has this happened with other files, or just this one in particular?

Hi Alyssa,

I am using storyline2 Update 12 and saving local drive. Only this particular file i facing this issue.

Please help me with that.

Thanks,
Siva G

Thanks, Siva. It sounds like you're doing everything correctly, and you may have run into a corrupt file. I've got two things you can try:

1. There may still be a working version of your project in your temp files. Here's a quick Peek at how to find them. 

2. If you don't see anything in your temp files, I would open a new Storyline file, save it to your local drive, then copy/paste the content from the old file to the new file.

File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. To be ready if it happens again, follow these tips. 

I have just got this message. I am a bit puzzled 

Thanks for reaching out, Craig! I'm sorry to hear you're experiencing this error message.

Nice call on opening a support case, and I see my teammate, Chester, has reached out with the next steps! Be sure to follow his suggestions and let us know if you still need help!