I am having issues with a published module. The module has an embedded flash file which seems to freeze the entire project. I've followed best practices when uploading the file:
- Frame rate is at 30 frames per second - File name does not include spaces or periods - File was tested successfully on Swiff Player. - Disabled Articulate Mobile Player - Published on "Classic" player - Allowed web browser to use flash
Thanks for reaching out and sharing what you are experiencing with your project.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
1 Reply
Hello Jocabed,
Thanks for reaching out and sharing what you are experiencing with your project.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
This discussion is closed. You can start a new discussion or contact Articulate Support.