Not sure this would work but I'd try uninstalling and then re-installing the Flash Player. Sometimes, the player gets corrupted after some upgrades. Have seen that often.
If that didn't work, that I might try uninstalling and then reinstalling Storyline.
Here's where Brian comes in with a more obvious solution . . .
As Gerry mentioned, you'll need the Internet Explorer version of the Flash Player to publish content in Storyline. Since Firefox is your default browser, you'll need to make sure that you open up IE first & then install the Flash Player here:
I have Flash Player 11 for both IE and Firefox installed. I have reinstall several times just to be sure over the past few days but it keeps asking me to update. I don't have issues with other applications.
This message pop up when I doubleclick to start Storyline. The application has not started at this point. If I choose No to update, Storyline does not start.
If I remove Flash Player and reinstall, it works.
Next day, it starts again.
I'll check to see if there are conflicts somewhere else.
I have the same problem. I am using IE11 and I cannot uninstall Flash Player because it is integrated in the browser. I tried to reïnstall Storyline but that doesn't help.
I having the same issue that everybody else is having. I have opened case (#00444155) with Articulate to find out what is going on. I having no issues since the initial install. I have reinstall Flash Player several times and the Articulate one software with the latest releases. I have attached screenshot of the issue I having with Articulate. This issue has not been resolved.
Thank you for the update! This sounds like an issue we've had in the past with new Flash player versions. I uninstalled Flash Player 16 and did a search to find a link that would let me download Flash Player 15 (actually version 15,0,0,222). So far, so good - it let me back into my Storyline file so I could finish my edits.
Hi, I'm having the same issue with Flash Player 16 not working together with Storyline 1 but can't find a trustful link to download an older version. Scott or anyone else, could you please guide me?
Use this link to choose a previous version of Flash Player. Further down on the page you find "Flash Player Archives". I downloaded (Released 11/25/2014) Flash Player 15.0.0.239 (173 MB) and it works fine for me now to open Storyline 1 again. Hope this helps for you!
I traced this back to a Windows KB update installed within the last day, after uninstalling the 8.1 update i was good to go I did not record the KB article but when i was directed to the IE page that showed me how to enable flash (it was already enabled) at the bottom it had 4 updates for windows 8 and 8.1 (32/64 bit) I want to say the kb was KB3001237 but i could be wrong anyway i dowloaded and ran the update it told me I already had that update installed and explicitely gave me the number which I then recorded and uninstalled Bob's your uncle fixed.
We just went through the same issue this morning. We tracked it down to the windows updates that happened yesterday and today. If you go to control panel and uninstall any updates from 12/10 and then restart everything works as it should.
1. Control Panel 2. Uninstall Program 3.View installed updates 4. Delete updates from 12/10 5. Restart Windows
Should work at that point. Hope this helps everyone.
I am running both Storyline 1 and 2. Both versions have stopped running this morning because of the Flash Player error. How will we know when an update is available?
Again, we're sorry to hear that you've run into this issue and our team is working on a fix.
We'll post updates in threads such as this one once we have additional information, and you can also see the newest update number and fixes detailed here. You may also want to enable Storyline to check for updates at start up as that will let you know once this fix goes live.
Thanks for your response. I tried uninstalling flash Player v16 and
installing an earlier version, but that doesn't work because IE
automatically gets v16. In the meantime I got both versions running again by
going back to a Windows restore point from 12/3/14.
92 Replies
Flash Player 10 or greater is required to play Storyline output: http://www.articulate.com/products/storyline-tech-specs.php
Not sure this would work but I'd try uninstalling and then re-installing the Flash Player. Sometimes, the player gets corrupted after some upgrades. Have seen that often.
If that didn't work, that I might try uninstalling and then reinstalling Storyline.
Here's where Brian comes in with a more obvious solution . . .
Might this have something to do with the standalone Flash player for previewing since it's not running in a browser?
Hi Darren,
As Gerry mentioned, you'll need the Internet Explorer version of the Flash Player to publish content in Storyline. Since Firefox is your default browser, you'll need to make sure that you open up IE first & then install the Flash Player here:
http://get.adobe.com/flashplayer/
Hi,
I have Flash Player 11 for both IE and Firefox installed. I have reinstall several times just to be sure over the past few days but it keeps asking me to update. I don't have issues with other applications.
This message pop up when I doubleclick to start Storyline. The application has not started at this point. If I choose No to update, Storyline does not start.
If I remove Flash Player and reinstall, it works.
Next day, it starts again.
I'll check to see if there are conflicts somewhere else.
Hi Darren,
It sounds like your installation of Flash Player is corrupted. Please try the following:
1. Uninstall Storyline from the Control Panel
2. Uninstall the Flash Player:
*******Please do the following in Internet Explorer.
Uninstall your current version of the Flash Player. Follow the steps here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
3. Reinstall the Flash Player:
*******Please do the following in Internet Explorer.
Download the latest version of Flash:
http://www.adobe.com/go/getflash
4. After that, reinstall Storyline and you should no longer see the issue.
I have the same problem. I am using IE11 and I cannot uninstall Flash Player because it is integrated in the browser. I tried to reïnstall Storyline but that doesn't help.
Hi there Chris,
Have you checked Adobe support or community for details on how to reinstall the built-in version of Flash for Internet Explorer?
In response to related issues on their community, they've shared the following links:
This article may also help:
http://windows.microsoft.com/en-us/internet-explorer/help/adobe-flash-not-working
You may also want to make sure that you have the latest version of Storyline installed.
Let us know how it goes.
Thanks!
I having the same issue that everybody else is having. I have opened case (#00444155) with Articulate to find out what is going on. I having no issues since the initial install. I have reinstall Flash Player several times and the Articulate one software with the latest releases. I have attached screenshot of the issue I having with Articulate. This issue has not been resolved.
Hi David!
It appears that this is related to Flash Player 16.
The Adobe Update to Flash Player 16 has caused some issues related to Storyline 1 & 2 as well as Studio 13.
If you have installed this version of Flash, you may not be able to open the applications and may receive an error message when doing so.
Our team is working to get this corrected as soon as possible and we will provide an update as soon as we can.
Thank you for the update! This sounds like an issue we've had in the past with new Flash player versions. I uninstalled Flash Player 16 and did a search to find a link that would let me download Flash Player 15 (actually version 15,0,0,222). So far, so good - it let me back into my Storyline file so I could finish my edits.
Glad to hear it Scott!
Hi, I'm having the same issue with Flash Player 16 not working together with Storyline 1 but can't find a trustful link to download an older version. Scott or anyone else, could you please guide me?
Thanks!
I am having the same trouble as Maria. Need valid link to 15
Hi Danny,
Use this link to choose a previous version of Flash Player. Further down on the page you find "Flash Player Archives". I downloaded (Released 11/25/2014) Flash Player 15.0.0.239 (173 MB) and it works fine for me now to open Storyline 1 again. Hope this helps for you!
http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
Regards,
Maria
https://community.articulate.com/discussions/articulate-storyline/flash-player-16-issue
That's a better link than I had. I'm glad it worked for you!
Scott
This post was removed by the author
I traced this back to a Windows KB update installed within the last day, after uninstalling the 8.1 update i was good to go I did not record the KB article but when i was directed to the IE page that showed me how to enable flash (it was already enabled) at the bottom it had 4 updates for windows 8 and 8.1 (32/64 bit) I want to say the kb was KB3001237 but i could be wrong anyway i dowloaded and ran the update it told me I already had that update installed and explicitely gave me the number which I then recorded and uninstalled Bob's your uncle fixed.
Hello All,
We just went through the same issue this morning. We tracked it down to the windows updates that happened yesterday and today. If you go to control panel and uninstall any updates from 12/10 and then restart everything works as it should.
1. Control Panel
2. Uninstall Program
3.View installed updates
4. Delete updates from 12/10
5. Restart Windows
Should work at that point. Hope this helps everyone.
One more thing...... Turn off the auto updates until there is an official fix to the problem.
1. Control Panel
2. System and Security
3. Windows Update
4. Turn off auto updates
I am running both Storyline 1 and 2. Both versions have stopped running this morning because of the Flash Player error. How will we know when an update is available?
Hi Charlie,
Again, we're sorry to hear that you've run into this issue and our team is working on a fix.
We'll post updates in threads such as this one once we have additional information, and you can also see the newest update number and fixes detailed here. You may also want to enable Storyline to check for updates at start up as that will let you know once this fix goes live.
Ashley,
Thanks for your response. I tried uninstalling flash Player v16 and
installing an earlier version, but that doesn't work because IE
automatically gets v16. In the meantime I got both versions running again by
going back to a Windows restore point from 12/3/14.
Charlie Seminara
email
Thanks Charlie for the update and I'm glad you were able to get something working. We'll keep everyone posted here.
I have appr. 30 updates today. Any clue which one to uninstall?
This discussion is closed. You can start a new discussion or contact Articulate Support.