I have often found with my drag and drop interactions that when items are dropped, sometimes the text does not appear correctly formatted. It sometimes appears as white text with a shadow which is difficult to read against a white background. This also not how the items have been formatted.
This happens intermittently for various items. Sometimes they do appear with the correct formatting.
Since you mention this behavior is intermittent, could I have you try importing the slides into a new blank Storyline file to see if that helps? If that doesn't do the trick, I'd love to take a peek at your file if possible. You can share it in this discussion or privately here!
Looking forward to your response so we can figure this out!
Thanks for getting back to me. I have tried importing it to a new file as you suggested, but am still having the same issue. I will upload the file here.
I'm sorry you're still experiencing this issue. From here, I want one of our support engineers to step in to lend a hand. I've opened a support case on your behalf, so be on the lookout for an email from us soon!
5 Replies
Thanks for the screenshots, Louisa!
Since you mention this behavior is intermittent, could I have you try importing the slides into a new blank Storyline file to see if that helps? If that doesn't do the trick, I'd love to take a peek at your file if possible. You can share it in this discussion or privately here!
Looking forward to your response so we can figure this out!
Hi Becca,
Thanks for getting back to me. I have tried importing it to a new file as you suggested, but am still having the same issue. I will upload the file here.
Regards, Louisa
Louisa,
I'm not sure why this is doing what it's doing. I tried to experiment with the states and the only way I could get this to stop happening is to:
(Internal audits - drop correct)
(Internal audits - drop incorrect)
Can you test this version to see if Internal audits is working consistently and not showing the text shadows? Hope this helps!
Hi Adam,
Thanks for your suggestion of recreating the states, unfortunately this hasn't solved the issue for me.
Hi Louisa!
I'm sorry you're still experiencing this issue. From here, I want one of our support engineers to step in to lend a hand. I've opened a support case on your behalf, so be on the lookout for an email from us soon!