Thank you so much for attaching your file! I see exactly what you're noticing with the way a logo is displayed in Internet Explorer 11. Our team has logged this as a bug and is currently investing a fix!
I've added your comments to the report so that we can notify you when we have a fix to share.
One of my colleagues did some digging into the code and found that when Chrome, Edge, and Firefox display it, the height is left at unset. But when IE displays it, the height is set at 100%:
What is the ETA on an official fix for this? If it's a relatively short time, I'll wait. Otherwise, I will resort to going back through my courses and adding the (THANK YOU RUSSELL) JavaScript trigger to all my layouts.
7 Replies
Hi Jacqueline!
Thank you so much for attaching your file! I see exactly what you're noticing with the way a logo is displayed in Internet Explorer 11. Our team has logged this as a bug and is currently investing a fix!
I've added your comments to the report so that we can notify you when we have a fix to share.
Thanks for bringing this to our attention!
One of my colleagues did some digging into the code and found that when Chrome, Edge, and Firefox display it, the height is left at unset. But when IE displays it, the height is set at 100%:
<img style="width: 100%; height; 100%;" src="/storyline_output_folder/mobile/5xOhsvi6xcx.png"/>
She found that if she unchecked the height at the Inline Style, it was back to normal.
She also found a note embedded in the code by someone in Articulate about a similar bug, but with the logo stretched horizontally.
Hope this helps!
Hi Jacqueline!
Thanks for coming back with these details! This is a great workaround. I'll be sure to pass this information to our team.
For the record, this is NOT a solution for us, just detail to help your team.
Hi Jacqueline,
I came across the issue a while ago and reported it to Articulate support.
I came up with a work-around.
I added an execute javascript trigger to the master slide.
Russell,
Thanks - this works.
Lauren,
What is the ETA on an official fix for this? If it's a relatively short time, I'll wait. Otherwise, I will resort to going back through my courses and adding the (THANK YOU RUSSELL) JavaScript trigger to all my layouts.
Hi there, Jacqueline. Thanks for circling back, and I'm glad to hear that Russell's tip helps! (Great find, Russell!)
We don't have a firm commitment regarding an ETA yet, but we'll report back to this discussion as soon as we do!
This discussion is closed. You can start a new discussion or contact Articulate Support.