Option to resume not working in Web

May 05, 2022

I am working with a third party to publish their storyline output on the web. The version I sent them in April always gave the user the option to resume where they left off. We had to redo some content and formatting and now the new file never gives that option, despite selecting always resume or prompt to resume in the player in storyline. This will only be published to the web, not an LMS, so what are the troubleshooting solutions for that?

1 Reply
Maria Costa-Stienstra

Hi, Elizabeth.

Thank you for reaching out!

Let me ask you a few questions to help you troubleshoot this issue:

  • Are you testing the published files on a web server or locally?
  • Have you tried a different browser to see if the issue is browser-related?

If you can share the .story file privately with our support team, we're happy to investigate your specific scenario.