Sharon, my guess is that the course has been disabled or deleted in the LMS. If you have a contact for the LMS administrator you might follow up with them and have them check for you.
It's not uncommon for a server to have a redirect page or method of handling the "page cannot be found" error.
I'd say that, in this case, "null" is the LMSs method of displaying the page cannot be found error in the event you try to launch content that is no longer available or has been changed somehow.
The fact that you said the link *used* to work at some point convinces me that the LMS was linking to your index_lms_html5.html file, but for whatever reason it no longer can.
If the link *never* worked to begin with, then I'd say it's a possible publishing issue, which could be resolved just by sending your LMS admin a new SCORM package to replace the existing course content with.
5 Replies
Sharon, my guess is that the course has been disabled or deleted in the LMS. If you have a contact for the LMS administrator you might follow up with them and have them check for you.
Thank you for your response Brian, I am in contact with the administrator and the course is enabled and the name is correct.
The message in your attached screenshot is not generated by Articulate, 100% confident about that.
It is a general message you will see when a page on a website no longer exists ("no web page was found").
The only explanations/solutions for this will be on the LMS side. Common issues that come to mind:
Sorry it's not more help, but this really is a problem your LMS administrator will have to assist with unfortunately.
Thank you Brian I understand this isn't necessarily a Articulate issue. I possibly haven't put in the correct place?
I am reaching out to the Articulate community who may have experienced a similar problem.
I have loaded the following into the address bar
http://elearning.onlineprocurementacademy.com/pluginfile.php/1161/mod_scorm/content/15
and it is launching the opra1 module as requested.
it is the null at the end of the error page that is confusing me
http://elearning.onlineprocurementacademy.com/pluginfile.php/1161/mod_scorm/content/15/null
as it looks like the LMS can't link to the index_lms_html5.html file? which could possibly be a issue when publishing my file?
regards
sharon
It's not uncommon for a server to have a redirect page or method of handling the "page cannot be found" error.
I'd say that, in this case, "null" is the LMSs method of displaying the page cannot be found error in the event you try to launch content that is no longer available or has been changed somehow.
The fact that you said the link *used* to work at some point convinces me that the LMS was linking to your index_lms_html5.html file, but for whatever reason it no longer can.
If the link *never* worked to begin with, then I'd say it's a possible publishing issue, which could be resolved just by sending your LMS admin a new SCORM package to replace the existing course content with.
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