Since installing Storyline 360 v. 3.19.16600.0, we are encountering an issue with captions. Our captions are appearing behind an animation when viewing on Chrome (publishing with HTML5).
Within our .story file, the audio is at the top of the timeline in front of all other objects.
I had opened a support ticket and provided a scrubbed version of our .story file. We went back and forth a few times, but I have not heard back in a few weeks. It's with their product development team is what I was told (going to reach back out today).
I would suggest submitting a support case so that there can be more visibility on the issue (squeaky wheel!).
I had published the course to my C: drive (local drive) and hadn't not even put it up on the LMS. When the support team responded back, they provided a link that I opened in Chrome and could still see the captions behind the animations, but they stated when they tested locally it was working for them. I did send over a report of my Chrome version and settings that they requested (Chrome Version 65.0.3325.146). Our player settings are to set to allow the window to be scaled/resized.
We're still seeing it here locally, and everyone in the Enterprise would be on the same version of Chrome (with the same settings) as that is all handled and pushed out globally. To avoid the issue we are using an older version of SL360, until we hear of a fix.
we are also experiencing the problems in Chrome, with the captions showing behind other objects on the page. In Edge and Internet Explorer it displays correct. The problems started when we updated to the latest Storyline update (Build 3.20.16814.0).
Hi there, Jonas. Could you attach a screenshot of what you're seeing when the captions are behind other slide objects? I'm curious if they're "disappearing," or if you can actually see parts of them behind other objects.
As Jackie mentions, we identified an issue with closed captions disappearing in Chrome, specifically when the classic player is used, set to scale up to fill the browser, and the browser window is large or full screen.
I see nothing from the subtitles. We use the classic player, scale up and large browser . We have a rectangle in the masterslide at the bottom of the screen, where the subtitles are supposed to show. If I delete the rectangle then the subtitles shows.
It sounds like your master slide rectangle is covering them up. Are you using the built-in closed captions or ones you've added to your file otherwise?
If you're able to share a screenshot or a copy of your .story file we'll be able to track that down!
8 Replies
Hi Jackie! Thanks for the screenshot -- that's definitely not what we'd expect!
I'm going to jump right into testing to see if I can recreate the same thing on my side. Can you tell me more about your project?
If you can share a sample of your project file as well, that'd be super helpful!
We are experiencing the same issue with captions in Chrome. The captions are displaying behind other objects on the page. Is there any update on this?
Hi Ken,
I had opened a support ticket and provided a scrubbed version of our .story file. We went back and forth a few times, but I have not heard back in a few weeks. It's with their product development team is what I was told (going to reach back out today).
I would suggest submitting a support case so that there can be more visibility on the issue (squeaky wheel!).
I had published the course to my C: drive (local drive) and hadn't not even put it up on the LMS. When the support team responded back, they provided a link that I opened in Chrome and could still see the captions behind the animations, but they stated when they tested locally it was working for them. I did send over a report of my Chrome version and settings that they requested (Chrome Version 65.0.3325.146). Our player settings are to set to allow the window to be scaled/resized.
We're still seeing it here locally, and everyone in the Enterprise would be on the same version of Chrome (with the same settings) as that is all handled and pushed out globally. To avoid the issue we are using an older version of SL360, until we hear of a fix.
Hello,
we are also experiencing the problems in Chrome, with the captions showing behind other objects on the page. In Edge and Internet Explorer it displays correct. The problems started when we updated to the latest Storyline update (Build 3.20.16814.0).
/Jonas
Hi there, Jonas. Could you attach a screenshot of what you're seeing when the captions are behind other slide objects? I'm curious if they're "disappearing," or if you can actually see parts of them behind other objects.
As Jackie mentions, we identified an issue with closed captions disappearing in Chrome, specifically when the classic player is used, set to scale up to fill the browser, and the browser window is large or full screen.
Let me know what you think!
Hello,
I see nothing from the subtitles. We use the classic player, scale up and large browser . We have a rectangle in the masterslide at the bottom of the screen, where the subtitles are supposed to show. If I delete the rectangle then the subtitles shows.
/Jonas
Hi Jonas,
It sounds like your master slide rectangle is covering them up. Are you using the built-in closed captions or ones you've added to your file otherwise?
If you're able to share a screenshot or a copy of your .story file we'll be able to track that down!
It is a trigger. You need to set a player display captions.
More info here: https://elearningbrothers.com/blog/creating-smarter-closed-captions-articulate-storyline/
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