Forum Discussion
Storyline 360 on High Resolution Displays (including 4K)
Storyline 360 still appears NOT to support proper display scaling. It looks blurry on my new Surface Laptop (4:3) 2256 x 1504 when display scaling is on (either at 125 or 150%). However other apps (Microsoft PowerPoint etc.) are fine.
Switching to native resolution makes it all much sharper but the UI is too tiny for comfortable working.
I'm about to buy a 4K monitor and am concerned that Storyline will be unusable on it (i.e. blurry). Any guidance on where Articulate are at with display scaling and high resolution displays generally? We are seeing more and more of these displays.
56 Replies
Deathly silence...that's always worrying :-(
This issue was initially raised in the forums 6 years ago so please don't ask me to submit a 'feature request' ;-)
Been doing some more research on this issue. This from Microsoft:
Use or deploy Universal Windows Platform (UWP) applications instead of Win32 applications.
Modern (UWP) apps always scale correctly. If there is a comparable modern app available, you can substitute that app to mitigate the scaling issues. For example, Edge is a modern app that does not cause the DPI Scaling issues that Internet Explorer might experience.
Is Storyline a UWP app?
Hi John,
We're working hard to catch up on reading all the conversations here in the forums.
We weren't ignoring you!
I see that you contacted the support team as well and I can see that Christopher is currently working with you :)
Thanks Leslie...yes I'm in discussion with support. I'll update here once I get a clear picture of the issue(s).
I agree that this is definitely something that should be addressed for all Articulate 360 desktop apps, as the app scaling issues are hard on the eyes. Please keep us updated, John!
I would like to see Storyline support 4k resolution (3840x2160) monitors natively and not have to rely on 3rd party application or Windows scaling in order for Storyline to look as it should.
I also have a 32 inch 4k monitor (ASUS ProArt PA32UC) and Storyline 360 doesn't look very good on it. Everything has a fuzzy texture to it including text no matter what Windows scaling percentage I select. Even doing the DPI override setting within the icon .exe doesn't do very much good.
More and more content creators and eLearning designers are using 4k monitors due to their color accuracy and sharpness, a shame that app developers are not supporting these resolutions.
I couldn't have said it better myself, Glenn! Hopefully, Articulate can sort this out soon.
In the end I played safe and purchased a WQHD 2560 x 1440 display. Hoping Storyline will support 4K at some point though as I think many developers will adopt them.
Hi John, on the 2560 x 1440 monitor, did Storyline end up looking normal?
Hey John, How is it going with the WQHD display? I need to get a new monitor and I am wondering if you're happy with WQHD ;)
Storyline is fine on a 2560 x 1440 (WQHD) display....planning to test on a 4K display soon.
