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SteveJones's avatar
SteveJones
Community Member
4 years ago

Storyline 360 update failed due to virus

Hi  -

tried to install today's update and my Bitdefender antivirus rejected it and gave this message: 

The file C:\Windows\Temp\{75818374-D766-4574-B6F2-C8EF7AC32B36}\.cr\vc_redist.x64.exe is infected with Gen:Variant.Mikey.132424. The threat has been successfully blocked, your device is safe

Seems like there is something wrong with the update. Can you look into please.

2 Replies

  • Hi Steve!

    Sorry for the trouble! Can you send a screenshot of the error message to support@articulate.com? I'm not familiar with this error and would like our Support Engineers to investigate.

  • SteveJones's avatar
    SteveJones
    Community Member

    I tried the update again in order to get a screenshot but didn't get the error. So hopefully it's okay. Thanks for looking into.