Forum Discussion
SteveJones
4 years agoCommunity Member
Storyline 360 update failed due to virus
Hi -
tried to install today's update and my Bitdefender antivirus rejected it and gave this message:
The file C:\Windows\Temp\{75818374-D766-4574-B6F2-C8EF7AC32B36}\.cr\vc_redist.x64.exe is infected with Gen:Variant.Mikey.132424. The threat has been successfully blocked, your device is safe
Seems like there is something wrong with the update. Can you look into please.
2 Replies
Hi Steve!
Sorry for the trouble! Can you send a screenshot of the error message to support@articulate.com? I'm not familiar with this error and would like our Support Engineers to investigate.
- SteveJonesCommunity Member
I tried the update again in order to get a screenshot but didn't get the error. So hopefully it's okay. Thanks for looking into.