Storyline Illistrated classic and modern character issues
Mar 11, 2019
I am having issues with inserting the illustrated characters. When I select one to insert, it automatically comes up as cropped and there are parts of the character that are gone and cannot be shown. This is only with the illustrated characters, the photographic ones are inserting just fine. I have a few characters in my project already in the illustrated format that inserted fine, but if I go back to them and try to change the pose or expression it then auto crops them to cut off parts of the character. Just wanted to see if there are any others having this issue, before I go in and redo all my characters to the photographic characters. I attached a photo of a character's automatic insert after I selected one to my screen and then opening the crop section to try to get back the part of the character that is cut off.
24 Replies
Oh no! Sorry you're running into that, Taylor. 😱
Let's iron out some key details so we can explore our next steps:
I am having a similar problem. I insert a Character but the bounding box seems to cut off the sides. I tried to resize the image but it only stretches it.
HI Fernando,
Sorry to hear you've run into the same trouble! Were you able to test out if this is happening in all your files or just that particular one? If it's happening in every file I'd start by following the repair steps Katie shared. If you're only seeing it in one file, if you're able to share that with us I'd love to take a look. You can share it publicly here, or send it along to our team privately here.
It happens in all of the projects, but only for illustrated characters.
I was able to uninstall and reinstall and correct the prolem.
Hi Fernando,
I've tested this myself, and I can add in any illustrated characters, change their pose, expression, etc. and don't see the cropping occur. Perhaps you could walk us through exactly what you're seeing by taking a Peek of the problem? You can include the "Share" link here in your reply and that way I can attempt to replicate your steps exactly!
My issues are actually no longer occurring, now I can insert the characters in the desired slides without issue. Do not know how it was fixed, but it was not on my end.
No updates since we last chatted with you on this, Taylor.
Were you able to conduct the repair Katie shared above or was there an update (which would repair the software also) that you had not done yet?
Either way, glad that things are working well for you now and thanks for popping in with an update.
I did not do a repair, but there was an update, if I remember correctly.
I had the same problem today. I just did the update and it's now working correctly.
Thanks
Yay! Glad to hear it, Timothy. Thanks for chiming in to share.
I'm glad it's working for you, Taylor...and since we chatted, we released another update today :)
I may have spoken to soon. I just added some modern illustrated characters and they are all cropped again. Seemed to work fine after the upgrade.
I just uninstalled and reinstalled. The photographic characters are fine.
Both classic and modern illustrated characters are cropped.
Oh no! Sorry to hear that the cropped characters are back, Timothy.
I'm having trouble recreating this problem in Storyline 360, 3.26.18364.0. Do you see this happening in all Storyline files or a particular one?
Let me know, and we'll explore our next steps!
I just restarted my PC; my Storyline version is the same as above. Still the same issue.
Screen-grab attached.
The problem occurs in multiple files.
Thanks.
Appreciate the screenshot, Timothy. Yikes!
Since the cropping is happening in multiple project files, a simple Storyline 360 repair should do the trick. If that doesn't help, please connect with our Support team here.
They're wizards at finding the source of such oddities, and will get your characters back in one piece in no time!
I've opened a case with support. Thanks.
Was a solution found for this issue? I recently began encountering the same problem when changing a modern illustrated character's expression. I get the expression change, but the pose will also change and the image will automatically crop. Intermittently, the library will contain some image artifacts or fail to appear. It doesn't matter if I change these from the menu-bar or if I navigate into the full library.
I tried a simple Storyline 360 repair (uninstall, reboot, install, reboot, test)--twice--to no avail.
Hi Jenda!
It's working for me now, but looks like you have the exact same problem that I had. You will most likely have to work with Support to get it fixed.
Tim
Having the exact same problem with the characters being cropped off that Jenda described. It happens intermittently and with multiple files. I will open a case with Support.
Reinstalled Storyline = no change. Note I discovered changing the pose/expression from the standard one to any other one corrects the problem though.
Hi John,
I am having this same problem. I did upgrade the course from Storyline 3 to 360. I have tried restarting, deleting the carcater and inerting again and they are till cropped.
Hi Julia,
You took the right steps. I'm sorry to hear that the cropped characters remain!
Since you have Articulate 360 Teams, we'd love to troubleshoot in real-time. When you're ready to connect, click the link below and then Live chat support:
*Be sure that you're signed in with your Teams Articulate ID
Thank you! I updated, restarted and then made sure not to do a character replace and it is working. A bit more work but at least it is functioning!
[A close up of a logo Description automatically generated]Julia Beck | Vice President of Networks | Project WET Foundation
P.O. Box 4230 | Bozeman, MT 59772 | USA
julia.beck@projectwet.org | www.projectwet.org | www.discoverwater.org
+1 406 570 5036 (m) | +1 406 522 0394 (f)
Join the conversation with Project WET on Facebook and Twitter!
Learn more about our mission in this short video!
This discussion is closed. You can start a new discussion or contact Articulate Support.