URGENT HELP NEEDED: Record Screen feature is not working

HELP!  I've used SL for years and never had this problem.  

• We are trying to record a system in SL 360 and it is not working.
• I've included a sample as an attachment so you can see what is happening

Breakdown:

• Hit record screen button
• Select screen
• Get the 3-2-1 countdown (using all default settings)
• Record, click, etc. and then hit escape
• When the project is initializing and "loading" back to articulate, the recording is skewed and does not load.

What I Tried:

• Multiple users having this issue.
• Tried different platforms to record (Spotify, etc.) to make sure it wasn't the program we are trying to record.

Any suggestions?  We have lost 2 days on the deadline thus far and I'm stumped.