Forum Discussion

StephenR's avatar
StephenR
Community Member
13 days ago

Open case

Hi,

 

I have an open case that's been over a week with no response from articulate. I've tried reaching out to a person using the chat feature, however it won't connect me to a person since my plan isn't high enough. 

It's created a new case for me, still no reply.

I know this isn't the right forum, but short of emailing the support team and using the chat bots you create, I'm not sure how else to get in contact with your team. 

Case number: 01125007

Thanks

 

Articulate 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    13 days ago

    Hi StephenR​!

    So sorry to hear that you haven't received a reply through your support case!

    Thank you for letting us know. I've located the case you're referring to, and it looks like you were trying to connect with our Sales team. I've updated your case with the feedback you've shared, and also notified the Sales team on your behalf.

    They should be following up with you shortly!