Peek Issues

Hello Michael - Could you tell us a bit about your environment, such as are you working within a virtual machine, what OS, etc?

I had the same issue on a Windows 7 laptop today.

Hello Michael and Will - Thanks for sharing the details and the fact that you're not utilizing a virtual environment. That being said, I've not seen similar issues reported. Our support engineers have a process to check a few things to understand what may be going on and I would encourage you both to reach out here for assistance.

This has still not been remedied.....

I see where you did reach out to our support engineers Michael (01024978) and that you are working with Bret. I'll be sure to follow along as well.

I'm having a similar audio issue recording a software demo. The audio seems fine until I start moving the mouse, then it cuts in and out- garbled is a great way to describe it.  I'm also Windows 10 home, using a USB mic (AT-2020). The same setup records fine through another software program.

I'm going to submit a case, just wanted to chime in because I'm having the same problem.

Thanks for letting us know you opened a case, Lawrence. I can see you're working with my colleague Wilbert (01048932), so I'll follow along with the case and share an update here once we find a solution. :)

Same issue here. Had to get my clients to re-attend twice to re-record and it is still awful. Has there been a fix for this yet??

Hi there James, can you tell us more about your set-up? We have found issues with skipping audio when Peek is used on VMWare or Parallels. If your system meets the requirements for Windows or Mac, we'll want to take a closer look.

We're now on our 6th different PC having the same issue