I have several zipped packages that I need to review in Review 360. They are under the 5GB requirement. When trying to uploaded, I received this message:
"Sorry, the file you selected is not a supported file type."
I trying to upload a zip file. Does this not work? Can you only upload videos?
When you published your .zip file, did you choose the option to Publish locally for manual upload?
Take a look at the step-by-step instructions here, and if you're still having trouble uploading to Review 360 with those instructions, I recommend opening a support case with our engineers.
I have a scorm package from a vendor that was created in Rise, which now needs some small changes made to it. To be honest mainly it is just changing the word "goal" to "objective".
What would be the best way to go about doing this?
Hello I have a similar issue, SCORM generated externally. I have tested the zip file in on SCORM Cloud and it works fine but still receive the same error as the OP stated when loading to Review 360
The manual upload in Review 360 works for Storyline files published locally as .zip files and for video-based file types. It does not support the upload of SCORM files, even if that SCORM file is in .zip format.
Hello, does the manual upload to Review 360 work for RISE 360 courses that were exported/downloaded as ZIP files. I am trying to upload a copy of a course I created in RISE 360 as a test, and it gives me this error:
File Not Supported
Sorry, the file you selected is not a supported file type.
It is the ZIP file exported from RISE 360 and it is only 52 MB.
Hi! I have several SCORM 1.2 courses already published from Storyline 360 for LMS. After I published them successfully I ticked also View project > Zip, which created the zip files which I uploaded in Moodle, and all courses are functional. For the purpose of reviewing them externally for a possible update, I wanted now to upload these zip files in Review 360 and I got the same message "Sorry, the file you selected is not a supported file type." I understand from this conversation that I should publish again the courses for Review 360, not for LMS. Does this mean the the zip files created by Storyline 360 through these steps are not accepted by Review 360? Do I have I republish all courses as zip files for Review 360? This creates a confusing situation with two zip files with the same name for each course, zips for LMS and zips for Review. If the zip file published for LMS cannot be uploaded to Review 360, can the zip file published for Review 360 be uploaded to the LMS? Can we avoid somehow creating multiple zip files?
Thanks for reaching out; I'm happy to help confirm this. You are correct that the LMS publish cannot be uploaded to Review 360 and vice versa since they have different formatting.
To prevent having different zipped outputs with the same name, you can edit the title of the LMS output before publishing to differentiate it from the Review 360 zipped output.
If you require any further information, please let me know.
Hi ive recently created a file that is for SCORM 1.2 using Storyline and exported it in ZIP. Ive tried uploading it on Review 360 but it still says File Not Supported. Ive republished and used SCORM 2004, still Review 360 says FIle Not Supported.
And so I tested this upload issue using a file I exported here in Rise 360 and saved as LMS SCORM 1.2 format. But its still says File Not Supported.
It appears you're uploading an LMS package to Review 360 instead of a course designed to be manually uploaded to Review 360. To fix the issue, you'll need to follow these steps to create a package that can be uploaded to the site:
12 Replies
Hi, Amy.
Thank you for reaching out!
When you published your .zip file, did you choose the option to Publish locally for manual upload?
Take a look at the step-by-step instructions here, and if you're still having trouble uploading to Review 360 with those instructions, I recommend opening a support case with our engineers.
That’s the difference.
These are files from a vendor that we need to test first before loading them to our LMS.
I'll find another work around.
Thanks!
Hi, Amy.
If they were published for LMS, then you can use SCORM Cloud to test them. Check out this step-by-step article!
Hi,
I have a scorm package from a vendor that was created in Rise, which now needs some small changes made to it. To be honest mainly it is just changing the word "goal" to "objective".
What would be the best way to go about doing this?
Hello Babar, and welcome to E-Learning Heroes. 😊
The project will need to be updated within Rise 360 and then republished/re-uploaded with the updated changes.
This documentation explains the process the vendor can take if they wish to send you a copy of the course:
Rise 360: How to Send a Copy of a Course to Other Authors
Hello I have a similar issue, SCORM generated externally. I have tested the zip file in on SCORM Cloud and it works fine but still receive the same error as the OP stated when loading to Review 360
Hi KE!
The manual upload in Review 360 works for Storyline files published locally as .zip files and for video-based file types. It does not support the upload of SCORM files, even if that SCORM file is in .zip format.
Hello, does the manual upload to Review 360 work for RISE 360 courses that were exported/downloaded as ZIP files. I am trying to upload a copy of a course I created in RISE 360 as a test, and it gives me this error:
File Not Supported
Sorry, the file you selected is not a supported file type.
It is the ZIP file exported from RISE 360 and it is only 52 MB.
Thanks,
Geraud
Hi! I have several SCORM 1.2 courses already published from Storyline 360 for LMS. After I published them successfully I ticked also View project > Zip, which created the zip files which I uploaded in Moodle, and all courses are functional. For the purpose of reviewing them externally for a possible update, I wanted now to upload these zip files in Review 360 and I got the same message "Sorry, the file you selected is not a supported file type." I understand from this conversation that I should publish again the courses for Review 360, not for LMS. Does this mean the the zip files created by Storyline 360 through these steps are not accepted by Review 360? Do I have I republish all courses as zip files for Review 360? This creates a confusing situation with two zip files with the same name for each course, zips for LMS and zips for Review. If the zip file published for LMS cannot be uploaded to Review 360, can the zip file published for Review 360 be uploaded to the LMS? Can we avoid somehow creating multiple zip files?
Hello EEIRH,
Thanks for reaching out; I'm happy to help confirm this. You are correct that the LMS publish cannot be uploaded to Review 360 and vice versa since they have different formatting.
To prevent having different zipped outputs with the same name, you can edit the title of the LMS output before publishing to differentiate it from the Review 360 zipped output.
If you require any further information, please let me know.
Hi ive recently created a file that is for SCORM 1.2 using Storyline and exported it in ZIP. Ive tried uploading it on Review 360 but it still says File Not Supported. Ive republished and used SCORM 2004, still Review 360 says FIle Not Supported.
And so I tested this upload issue using a file I exported here in Rise 360 and saved as LMS SCORM 1.2 format. But its still says File Not Supported.
Any help would be great with this. Thanks
Hello Stephen,
Happy to help!
It appears you're uploading an LMS package to Review 360 instead of a course designed to be manually uploaded to Review 360. To fix the issue, you'll need to follow these steps to create a package that can be uploaded to the site:
Let me know if this works for you!