I'm currently testing out and learning rise. In an introductory "lesson" we would like to show photos and contact info for staff. I would like to make the staff person's email address be a link that would open the learner's email app. I tried editing the embed link function in rise, but no matter what, it automatically appends "http://" in front of the "mailto:" link. Any help will be appreciated.
With the buttons it works fine, I was referring to the nice auto-effect when in the regular paragraph you type text, an email, then press enter, and Rise automatically because of @ recognizes it as an email. only it creates a ling which is in a format "http:s://mailto:...." -- the substring "https " or http, is added automatically, making this link broken and mailto not working. If I manually update the link to the mailto: by removing the http substring - it still doesn't work.
Ah, thanks for pointing that out! We've made some tweaks to this feature, so now the hyperlink attached to an email address will correctly link to the mailto:.
Refresh your browser tab, and let me know if you see an improvement!
Hi There, just checking to see if there has been any movement of this request?
I'm currently looking to add some "mailto" functions into a course I'm building and it has been quite some time since there was any notes left on this thread.
Good morning/afternoon! I am not able to link to an email address in a Rise course by using the button stack feature. The Destination is set at Send an email and the email address entered is tmeyers@socalgas.com (my company does use Outlook for emails). If I use the is.gd URL creation to shorten my email address the resulting link sends the Rise user to our company intranet page not to my email.
Any suggestions? Thank you in advance for your assistance!
I'm sorry to hear you're experiencing an issue with the button stack feature. Our Support Engineers will be happy to help if this issue is still occurring. You can reach them, here!
85 Replies
Hi Irina!
What block type were you using when you noticed this problem? Were you adding an email destination to a button block?
Dear Alyssa,
With the buttons it works fine, I was referring to the nice auto-effect when in the regular paragraph you type text, an email, then press enter, and Rise automatically because of @ recognizes it as an email. only it creates a ling which is in a format "http:s://mailto:...." -- the substring "https " or http, is added automatically, making this link broken and mailto not working. If I manually update the link to the mailto: by removing the http substring - it still doesn't work.
Hi Irina!
Ah, thanks for pointing that out! We've made some tweaks to this feature, so now the hyperlink attached to an email address will correctly link to the
mailto:.Refresh your browser tab, and let me know if you see an improvement!
Best thing ever @Alyssa.
That's what my initial request was referring to. Love it.
Alyssa, thanks a lot!!! Works wonders now :-)
That's so great to hear! And thanks again for bringing this to our attention.
This worked!! Thanks!
Hi There, just checking to see if there has been any movement of this request?
I'm currently looking to add some "mailto" functions into a course I'm building and it has been quite some time since there was any notes left on this thread.
Hi Kevin! You may have missed it but Alyssa previously shared that we've already updated how hyperlinking works in Rise 360.
Now, when you add an email address in Rise, it correctly parses the link as a mailto: link.
If you don't see the changes, please clear your browser cache and you should be set!
Good morning/afternoon! I am not able to link to an email address in a Rise course by using the button stack feature. The Destination is set at Send an email and the email address entered is tmeyers@socalgas.com (my company does use Outlook for emails). If I use the is.gd URL creation to shorten my email address the resulting link sends the Rise user to our company intranet page not to my email.
Any suggestions? Thank you in advance for your assistance!
Hi Terrie,
I just checked our Button blocks, and they are working correctly by opening Outlook and creating an email.
Hi Terrie,
Thanks for reaching out!
I'm sorry to hear you're experiencing an issue with the button stack feature. Our Support Engineers will be happy to help if this issue is still occurring. You can reach them, here!
Following