Forum Discussion
Closed Captions of Storyline Blocks in Rise
When developing a Rise module, I added a block containing a Storyline video. Within Rise, the CC option displays on the playbar, but in the published project and in Review it does not. Why is this? How can I make the CC option display once the project is published?
4 Replies
Now the CC option displays on the playbar in Review and the published version in an IE browser. But it still doesn't display in the published project when viewed via Chrome or Edge.
Hi Kimberly! Sorry you're having issues with closed captions in a Storyline block. Please submit a case so our technical support engineers can take a look at what's happening. Please include your Storyline file.
Was there ever a solution for this? We’re having exactly the same issue with the captions option, within a storyline block, not being available when published. We have found if we close the course in our LMS and reopen it then the captions are available, but not on the first time launching the course.
Hi Aimee,
Have you tried clearing your browsing data? Here's how to do it for your browser:
You can also try viewing the published course in private browsing or incognito mode.
Let me know if that doesn't help and I'll take a closer look!
