How come some of my storyline blocks in rise have a play button and a black box but others don't

Mar 18, 2023

Some of my storyline products are showing a play button and a black box (even though the player is white) like so:

First Slide of Storyline project with play button and black box.

Others do not like this

storyline block without play button and black box

I don't so much mind the play button, but I'd like to remove the black box. Any ideas on how to do that? 

 

5 Replies
Steven Benassi

Hi Julie!

Happy to help with this!

The appearance of a play button indicates that some media is present in the Storyline Block. Is there a chance any audio or video files are hiding on Layer? A helpful way to check is by referencing the Media Library.

sl-media-library

 

This tool keeps track of images, characters, audio clips, and videos in your course. It also shows which slides they are being used on.

If you're still running into trouble, please connect with our support engineers through a support case. They'd be happy to continue troubleshooting with you!