Eric Santos
Staff
Customer Happiness Specialist
at
Articulate Global
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Eric Santos replied to the discussion Rise 360: Images in tables? Any tricks?
"Hi Felix,
Thanks for reaching out! While it's not currently possible to insert images in a Rise 360 table, we have a feature request to m..."
- 8 hours ago05/17/24 at 8:22 pm (UTC)
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Eric Santos replied to the discussion Increasing Audio Level on Exported .mp4 Scene
"Hi Kevin,
I'm happy to help! We are monitoring a Storyline bug in which the audio volume increases after the duration of the video in the..."
- 8 hours ago05/17/24 at 7:35 pm (UTC)
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Eric Santos replied to the discussion Rise Storyline block showing a play button
"Thanks a lot for sharing the steps that work for you, Theodore. I believe other members of our community with the same requirements will ..."
- 10 hours ago05/17/24 at 6:12 pm (UTC)
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Eric Santos replied to the discussion Spellcheck in Rise
"Hello Olivia,
Karl is correct that the grammar and spellcheck feature has yet to be added in Rise 360. We are monitoring votes for ..."
- 10 hours ago05/17/24 at 6:07 pm (UTC)
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Eric Santos replied to the discussion Exporting Screen Recordings as a Series of Images?
"Hello Michael,
Thanks for reaching out. You've found the best article regarding exporting screen recordings, and you are correct that we ..."
- 14 hours ago05/17/24 at 1:36 pm (UTC)
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Eric Santos replied to the discussion Storyline 3: Can a learner increase playback speed of embedded vidoes?
"Hi Noha,
Thanks for reaching out! You are correct that the course playback speed control is available in Storyline 360 but not in St..."
- 15 hours ago05/17/24 at 12:34 pm (UTC)
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Eric Santos replied to the discussion Storyline block video not auto playing in Rise
"Hello Karine and Olga,
I'm happy to chime in! Can you please check if setting the first slide to advance when learners click the "Ne..."
- 1 day ago05/16/24 at 9:04 pm (UTC)
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Eric Santos replied to the discussion IMPORTANT! - a fix if you have a PLAY button appearing at start of courses
"Thanks so much for sharing your setup with the community, Ange. I like how you removed the seekbar from the first slide to avoid confusio..."
- 1 day ago05/16/24 at 8:49 pm (UTC)
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Eric Santos replied to the discussion Importing questions from Excel and changing layout/Design
"Hello Editha,
Good question! I'm glad importing questions from an Excel file works well for you. Formatting elements in your Excel q..."
- 1 day ago05/16/24 at 7:16 pm (UTC)
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Eric Santos replied to the discussion Line style width increases when object is copied
"Hello Doris,
Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you p..."
- 1 day ago05/16/24 at 4:21 pm (UTC)
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Eric Santos replied to the discussion Powerpoint slides not importing into storyline 360.
"Welcome to the E-Learning Heroes community, DC Glenn! Weβre glad youβre here. π
Thanks for sharing the PowerPoint presentation and the sc..."
- 1 day ago05/16/24 at 3:58 pm (UTC)
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Eric Santos replied to the discussion What am I missing??? Rise 360 - Final Assessment - No retrys - Score recorded in the LMS
"Welcome to the E-Learning Heroes community, Elizabeth! We're glad you're here. π
I appreciate your extensive research and tests with our ..."
- 2 days ago05/15/24 at 5:41 pm (UTC)
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Eric Santos replied to the discussion Disabling Question Item analysis in LMS
"Hello Andy,
Thanks for sharing the screenshots and a detailed description of your concern! When you publish your Storyline course to an L..."
- 3 days ago05/14/24 at 8:53 pm (UTC)
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Eric Santos replied to the discussion PID Number for Storyline 360 Project
"Hi Allison,
I'm happy to chime in. Thanks for sharing that the issue is not with the PID. It sounds like you're having trouble uploading ..."
- 3 days ago05/14/24 at 4:06 pm (UTC)
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Eric Santos replied to the discussion Rise Courses in Articulate Review
"Hello everyone! π
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."
- 4 days ago05/14/24 at 3:22 pm (UTC)
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Eric Santos replied to the discussion Review 360 comments are not aligning with Rise comments in Chrome or Edge.
"Hello everyone! π
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."
- 4 days ago05/14/24 at 3:19 pm (UTC)
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Eric Santos replied to the discussion Cannot access a closed stream
"Hello Volker,
Sorry for the trouble. Thanks for sharing that you are working locally. As my colleague Becca pointed out above, this error..."
- 4 days ago05/14/24 at 1:50 pm (UTC)
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Eric Santos replied to the discussion Overlapping States
"Hello Kristen,
I'm sorry you've hit this snag. The description you shared seems different from the bug reported in this post. Would you b..."
- 4 days ago05/14/24 at 12:49 pm (UTC)
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Eric Santos replied to the discussion Articulate on PowerPoint ribbon
"Hi Andrea,
I'm sorry you've hit this snag with the PowerPoint ribbon. Happy to help! I appreciate your patience in applying the troublesh..."
- 4 days ago05/13/24 at 4:13 pm (UTC)
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Eric Santos replied to the discussion Quiz Continue Button not appearing after passing quiz
"You're welcome, Della! Thank you for submitting the support case. Please expect a response from one of our talented Support Engineers sho..."
- 7 days ago05/10/24 at 9:08 pm (UTC)
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Eric Santos replied to the discussion Quiz Continue Button not appearing after passing quiz
"Hi Della,
I'm sorry you've also hit this snag with the Continue button. This behavior is strange, especially after checking out the items..."
- 7 days ago05/10/24 at 9:01 pm (UTC)
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Eric Santos replied to the discussion "Something went wrong" error message while authoring Rise course
"Hello Learning 1,
Thank you for taking the time to reach out, and I'd love to help! To help us find the best way forward, please co..."
- 7 days ago05/10/24 at 8:48 pm (UTC)
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Eric Santos replied to the discussion Continue button - next block not showing correctly
"Hello Lindsey,
I'm happy to chime in. I'm glad to know Steven was able to replicate the behavior. That's a step in the right direction to..."
- 7 days ago05/10/24 at 7:52 pm (UTC)
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Eric Santos replied to the discussion Storyline 3 - Neuinstallation alte Projekte importieren
"You're welcome, Frank! Please feel free to contact us again if you run into issues. We're happy to help."
- 8 days ago05/10/24 at 3:49 pm (UTC)
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Eric Santos replied to the discussion Mathtype and complicated equations in Rise and Storyline
"Hello Maryam,
Thanks for following up on this feature request. We're continuing to track votes for it, and I went ahead and added your vo..."
- 8 days ago05/10/24 at 1:12 pm (UTC)