Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion Rise 360: Images in tables? Any tricks?
"Hi Felix, Thanks for reaching out! While it's not currently possible to insert images in a Rise 360 table, we have a feature request to m..."
  • 8 hours ago05/17/24 at 8:22 pm (UTC)
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"Hi Kevin, I'm happy to help! We are monitoring a Storyline bug in which the audio volume increases after the duration of the video in the..."
  • 8 hours ago05/17/24 at 7:35 pm (UTC)
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"Thanks a lot for sharing the steps that work for you, Theodore. I believe other members of our community with the same requirements will ..."
  • 10 hours ago05/17/24 at 6:12 pm (UTC)
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Eric Santos replied to the discussion Spellcheck in Rise
"Hello Olivia, Karl is correct that the grammar and spellcheck feature has yet to be added in Rise 360. We are monitoring votes for ..."
  • 10 hours ago05/17/24 at 6:07 pm (UTC)
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"Hello Michael, Thanks for reaching out. You've found the best article regarding exporting screen recordings, and you are correct that we ..."
  • 14 hours ago05/17/24 at 1:36 pm (UTC)
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"Hi Noha, Thanks for reaching out! You are correct that the course playback speed control is available in Storyline 360 but not in St..."
  • 15 hours ago05/17/24 at 12:34 pm (UTC)
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"Hello Karine and Olga, I'm happy to chime in! Can you please check if setting the first slide to advance when learners click the "Ne..."
  • 1 day ago05/16/24 at 9:04 pm (UTC)
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"Thanks so much for sharing your setup with the community, Ange. I like how you removed the seekbar from the first slide to avoid confusio..."
  • 1 day ago05/16/24 at 8:49 pm (UTC)
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"Hello Editha, Good question! I'm glad importing questions from an Excel file works well for you. Formatting elements in your Excel q..."
  • 1 day ago05/16/24 at 7:16 pm (UTC)
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"Hello Doris, Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you p..."
  • 1 day ago05/16/24 at 4:21 pm (UTC)
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"Welcome to the E-Learning Heroes community, DC Glenn! We’re glad you’re here. πŸ˜€ Thanks for sharing the PowerPoint presentation and the sc..."
  • 1 day ago05/16/24 at 3:58 pm (UTC)
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"Welcome to the E-Learning Heroes community, Elizabeth! We're glad you're here. πŸ˜€ I appreciate your extensive research and tests with our ..."
  • 2 days ago05/15/24 at 5:41 pm (UTC)
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Eric Santos replied to the discussion Disabling Question Item analysis in LMS
"Hello Andy, Thanks for sharing the screenshots and a detailed description of your concern! When you publish your Storyline course to an L..."
  • 3 days ago05/14/24 at 8:53 pm (UTC)
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Eric Santos replied to the discussion PID Number for Storyline 360 Project
"Hi Allison, I'm happy to chime in. Thanks for sharing that the issue is not with the PID. It sounds like you're having trouble uploading ..."
  • 3 days ago05/14/24 at 4:06 pm (UTC)
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Eric Santos replied to the discussion Rise Courses in Articulate Review
"Hello everyone! πŸŽ‰ I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."
  • 4 days ago05/14/24 at 3:22 pm (UTC)
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"Hello everyone! πŸŽ‰ I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."
  • 4 days ago05/14/24 at 3:19 pm (UTC)
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Eric Santos replied to the discussion Cannot access a closed stream
"Hello Volker, Sorry for the trouble. Thanks for sharing that you are working locally. As my colleague Becca pointed out above, this error..."
  • 4 days ago05/14/24 at 1:50 pm (UTC)
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Eric Santos replied to the discussion Overlapping States
"Hello Kristen, I'm sorry you've hit this snag. The description you shared seems different from the bug reported in this post. Would you b..."
  • 4 days ago05/14/24 at 12:49 pm (UTC)
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Eric Santos replied to the discussion Articulate on PowerPoint ribbon
"Hi Andrea, I'm sorry you've hit this snag with the PowerPoint ribbon. Happy to help! I appreciate your patience in applying the troublesh..."
  • 4 days ago05/13/24 at 4:13 pm (UTC)
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"You're welcome, Della! Thank you for submitting the support case. Please expect a response from one of our talented Support Engineers sho..."
  • 7 days ago05/10/24 at 9:08 pm (UTC)
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"Hi Della, I'm sorry you've also hit this snag with the Continue button. This behavior is strange, especially after checking out the items..."
  • 7 days ago05/10/24 at 9:01 pm (UTC)
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"Hello Learning 1, Thank you for taking the time to reach out, and I'd love to help! To help us find the best way forward, please co..."
  • 7 days ago05/10/24 at 8:48 pm (UTC)
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"Hello Lindsey, I'm happy to chime in. I'm glad to know Steven was able to replicate the behavior. That's a step in the right direction to..."
  • 7 days ago05/10/24 at 7:52 pm (UTC)
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"You're welcome, Frank! Please feel free to contact us again if you run into issues. We're happy to help."
  • 8 days ago05/10/24 at 3:49 pm (UTC)
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"Hello Maryam, Thanks for following up on this feature request. We're continuing to track votes for it, and I went ahead and added your vo..."
  • 8 days ago05/10/24 at 1:12 pm (UTC)