Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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"Hello Sandra and Jerry, Thank you for adding your voices to the feature request for knowledge check questions to Rise 360 question banks...."
  • 2 days ago06/14/24 at 8:16 pm (UTC)
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"Hi Maxcademy, Thanks for reaching out. I'd be happy to add your vote to the feature request we are tracking in this post, which is to add..."
  • 2 days ago06/14/24 at 8:02 pm (UTC)
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"Hello Lydia, I'm glad my colleague, Jose, was able to help you here! Please let us know if your CANVAS IT team needs any information from..."
  • 2 days ago06/14/24 at 7:47 pm (UTC)
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Eric Santos replied to the discussion Sustainability courses needed
"Hello Ramona, Happy to help! We are tracking requests for business content that customers need, which our Content team can possibly add t..."
  • 2 days ago06/14/24 at 6:14 pm (UTC)
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"Hello Peter, Thanks for sharing what you see on your end! We are tracking the impact of this bug, and I've added your comments to the bug..."
  • 2 days ago06/14/24 at 5:30 pm (UTC)
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"Hello Anita, Thanks for sharing that you'd also like to see changes in the UX language for the Hide Cover Page settings in Rise 360. I've..."
  • 2 days ago06/14/24 at 2:46 pm (UTC)
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"Hello Kristen, Thanks for letting us know you're also affected by this bug. It's been a year since Chantal last posted in this discussion..."
  • 2 days ago06/14/24 at 2:28 pm (UTC)
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"Hi Fraser, Our product team is aware of this request, and I have informed them of your comments. We'll update this discussion once the ab..."
  • 2 days ago06/14/24 at 1:58 pm (UTC)
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"Hi, Children's Alliance of Kansas, Thanks for reaching out! If you're using an inserted video, you can apply the steps below to require l..."
  • 2 days ago06/14/24 at 1:46 pm (UTC)
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"Hi Lucille, Thanks for reaching out! Converting short answer questions to essay questions is not supported. But you can press Shift+Enter..."
  • 3 days ago06/13/24 at 8:50 pm (UTC)
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"Hello Rob, Happy to help. Thanks for the screenshot! You may have an older version of Engage installed, which is why it opens as a stand-..."
  • 3 days ago06/13/24 at 8:07 pm (UTC)
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"Hello everyone, Thanks for following up on this. Our product team has already lined up a fix for this bug. Though I cannot provide an ETA..."
  • 3 days ago06/13/24 at 6:49 pm (UTC)
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Eric Santos replied to the discussion Issues loading up video in Replay 360
"Hello Juan, Happy to help troubleshoot. Thank you for the screenshot! Please try applying these steps so we can rule out whether a proble..."
  • 3 days ago06/13/24 at 4:04 pm (UTC)
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"Hi Amy and Nancy, Thanks for the follow-up! We're still looking for a fix, but since you are subscribed to this discussion, we'll notify ..."
  • 3 days ago06/13/24 at 1:15 pm (UTC)
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Eric Santos replied to the discussion TWINE
"You're welcome!"
  • 3 days ago06/13/24 at 12:25 pm (UTC)
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"Hi Learning Development, Happy to chime in! When you remove a training from a Reach 360 group, every member of that group is unenrolled f..."
  • 9 days ago06/07/24 at 8:59 pm (UTC)
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"Hello Sponge UK, Thanks for reaching out regarding the deprecation of the unload event, as announced by Google. Rise 360 courses should ..."
  • 9 days ago06/07/24 at 6:43 pm (UTC)
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"Hi Section Conception-Ingénierie SNPS, Happy to chime in as well! I also think this issue is browser-related since it doesn't occur in ot..."
  • 9 days ago06/07/24 at 4:59 pm (UTC)
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"Hello Fionna, Happy to chime in! I appreciate you sharing the Rise published zipped output. I uploaded it to our testing LMS platform, SC..."
  • 9 days ago06/07/24 at 4:22 pm (UTC)
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"I appreciate you sharing your use case, Shawn. A local save would indeed be helpful for version management. I agree with Karl that this w..."
  • 9 days ago06/07/24 at 2:13 pm (UTC)
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Eric Santos replied to the discussion Studio 360 quiz maker to Rise 360
"Hello Joshua, I'm glad to see Karl helping you out here. As always, he's providing invaluable help to the community! Everything Karl sugg..."
  • 9 days ago06/07/24 at 1:24 pm (UTC)
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"You're welcome, Rowan! Enjoy your weekend ahead. "
  • 9 days ago06/07/24 at 1:17 pm (UTC)
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Eric Santos replied to the discussion TWINE
"Hi Scott, Thanks for reaching out! Just a note that I replied to your question here."
  • 9 days ago06/07/24 at 1:12 pm (UTC)
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Eric Santos replied to the discussion TWINE
"Hello Scott, Happy to help! Since Twine publishes directly to HTML, you can embed that content using a Web Object in Storyline 360. Simil..."
  • 9 days ago06/07/24 at 1:10 pm (UTC)
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Eric Santos replied to the discussion Rise to Wordpress
"Hi Howard, Thanks for reaching out! It's been a while since his last comment and Vince may no longer be subscribed to this discussion. If..."
  • 9 days ago06/07/24 at 12:51 pm (UTC)