Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion retry button is not working
"Hello Dipu, Happy to help! I understand how frustrating this can be. Do you need help with the individual Results slide in each module an..."
  • 9 days ago05/23/24 at 7:46 pm (UTC)
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"Hi Mateusz, Thanks for sharing a detailed description of your requirements! I understand how storing other file formats in the Media Libr..."
  • 9 days ago05/23/24 at 7:29 pm (UTC)
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Eric Santos replied to the discussion Review button not accessible
"Hi Tuwanna, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I checked Robin's support case, and it looks like my co..."
  • 9 days ago05/23/24 at 6:39 pm (UTC)
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"Hello Abdullah, I'm happy to help! Have you tried using a different network to rule out a problem with your current connection? Disconnec..."
  • 9 days ago05/23/24 at 3:39 pm (UTC)
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"You're welcome, Jeroen. Enjoy your weekend ahead! 🙂"
  • 9 days ago05/23/24 at 2:08 pm (UTC)
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"Hi Anu, Happy to chime in! I appreciate you sharing your setup to help us provide better recommendations. Aside from embedding the MS For..."
  • 10 days ago05/22/24 at 9:00 pm (UTC)
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Eric Santos replied to the discussion Rise course not completing
"Hello Jane, Thanks for reaching out. It was a great idea to open a case as well! I see you've connected with my teammate, Janina, who rec..."
  • 10 days ago05/22/24 at 7:10 pm (UTC)
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"Hi Doris, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 If only two of the many PDF files cannot be opened, the b..."
  • 10 days ago05/22/24 at 3:49 pm (UTC)
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"Hello Lärbyrån, I'm glad to hear that the fix worked on your end! If you need help with anything else, please let us know here in the E-L..."
  • 10 days ago05/22/24 at 3:19 pm (UTC)
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"Hello Deepak, Thanks for the detailed description of your question and for sharing the screenshot. I understand how the lesson numbers ca..."
  • 10 days ago05/22/24 at 1:04 pm (UTC)
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"Hi Jeroen, Thanks for reaching out. You are correct. Radio buttons do not support Emphasis animations. They are supported only for s..."
  • 11 days ago05/21/24 at 8:09 pm (UTC)
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Eric Santos replied to the discussion Layer properties window not showing
"Thanks for submitting a support case with us, Meredith. I see that my colleague Mick offered basic troubleshooting steps, including ..."
  • 11 days ago05/21/24 at 7:10 pm (UTC)
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"You're welcome, Kevin. Thanks for sharing your project in a support case. After looking at your Storyline file, I noticed that my colleag..."
  • 11 days ago05/21/24 at 3:35 pm (UTC)
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Eric Santos replied to the discussion How to autoplay audio and video in ipad
"Hello Ratnesh, Thanks for sharing the screenshot and the video! I'm happy to share some insights into this question. You'll see the Play ..."
  • 11 days ago05/21/24 at 12:59 pm (UTC)
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Eric Santos replied to the discussion Timer
"Hello Natalie, I'm happy to help with your question! Storyline automatically adds the triggers below when you add a "Retry Button" ..."
  • 12 days ago05/20/24 at 2:06 pm (UTC)
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Eric Santos replied to the discussion Rise 360: Images in tables? Any tricks?
"Hi Felix, Thanks for reaching out! While it's not currently possible to insert images in a Rise 360 table, we have a feature request to m..."
  • 15 days ago05/17/24 at 8:22 pm (UTC)
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"Hi Kevin, I'm happy to help! We are monitoring a Storyline bug in which the audio volume increases after the duration of the video in the..."
  • 15 days ago05/17/24 at 7:35 pm (UTC)
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"Thanks a lot for sharing the steps that work for you, Theodore. I believe other members of our community with the same requirements will ..."
  • 15 days ago05/17/24 at 6:12 pm (UTC)
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Eric Santos replied to the discussion Spellcheck in Rise
"Hello Olivia, Karl is correct that the grammar and spellcheck feature has yet to be added in Rise 360. We are monitoring votes for ..."
  • 15 days ago05/17/24 at 6:07 pm (UTC)
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"Hello Michael, Thanks for reaching out. You've found the best article regarding exporting screen recordings, and you are correct that we ..."
  • 15 days ago05/17/24 at 1:36 pm (UTC)
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"Hi Noha, Thanks for reaching out! You are correct that the course playback speed control is available in Storyline 360 but not in St..."
  • 15 days ago05/17/24 at 12:34 pm (UTC)
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"Hello Karine and Olga, I'm happy to chime in! Can you please check if setting the first slide to advance when learners click the "Ne..."
  • 16 days ago05/16/24 at 9:04 pm (UTC)
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"Thanks so much for sharing your setup with the community, Ange. I like how you removed the seekbar from the first slide to avoid confusio..."
  • 16 days ago05/16/24 at 8:49 pm (UTC)
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"Hello Editha, Good question! I'm glad importing questions from an Excel file works well for you. Formatting elements in your Excel q..."
  • 16 days ago05/16/24 at 7:16 pm (UTC)
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"Hello Doris, Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you p..."
  • 16 days ago05/16/24 at 4:21 pm (UTC)