Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion Find/Replace function for Closed Captions?
"Hi Alex! You're correct, the Find/Replace option will search slides and not text in Closed Captions. I can pass this suggestion on to our..."
  • 2 days ago05/17/24 at 2:05 pm (UTC)
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"Hello Shane! Thank you for sharing this solution with us! However, if you find that doesn't do the trick going forward, please connect wi..."
  • 2 days ago05/17/24 at 2:02 pm (UTC)
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"Hello NUM eLearning! Thank you for providing a screenshot! We have the font type issue logged as a bug, but I do not see any issues relat..."
  • 2 days ago05/17/24 at 1:57 pm (UTC)
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"Hi Steve! I've responded to your post in this discussion. When we have an update to share, I'll make sure to update both discussions."
  • 2 days ago05/17/24 at 1:31 pm (UTC)
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"Thank you, Steve and everyone else who has contributed to this thread for sharing how important this feature is to your workflow! I've co..."
  • 2 days ago05/17/24 at 1:30 pm (UTC)
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Lauren Connelly replied to the discussion Captions causing very slow initial load
"Hello Clinton! I am not sure if Ian is still subscribed to this discussion to offer a solution on upgrading the LMS server. As of now, I ..."
  • 3 days ago05/16/24 at 9:06 pm (UTC)
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Lauren Connelly replied to the discussion Color palette
"Hi Tom! We can definitely help! It looks like the screenshot didn't make it in your post. Do you mind adding it again? It sounds like the..."
  • 3 days ago05/16/24 at 8:51 pm (UTC)
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"Hi Pankaj! Thank you so much for sharing your project file! I was able to see exactly what you're experiencing. Are you copying text from..."
  • 3 days ago05/16/24 at 1:19 pm (UTC)
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Lauren Connelly replied to the discussion Storyline skipping a slide
"Hello Ronald! Did you also run into a similar issue? If the suggestion Adam shared didn't do the trick, please don't hesitate to connect ..."
  • 9 days ago05/10/24 at 6:08 pm (UTC)
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Lauren Connelly replied to the discussion reach 360 email
"Hello Larry! Currently, the ability to send group emails isn't a functionality of Reach 360. However, I can see where that would be usefu..."
  • 18 days ago05/01/24 at 8:45 pm (UTC)
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Lauren Connelly replied to the discussion Formatting: Graded Question Slide-Matching
"Hello Kelly! Yes, you can change the hover color in Theme Colors! You'll want to change the color for Custom 2. Please let us know if you..."
  • 20 days ago04/29/24 at 8:21 pm (UTC)
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Lauren Connelly replied to the discussion Printing Results from Storyline NOT in LMS
"Hello Chris! We don't recommend hosting long-term content in Review 360 since it is a collaboration tool for collecting feedback from sta..."
  • 20 days ago04/29/24 at 8:03 pm (UTC)
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Lauren Connelly replied to the discussion Translating a Rise course - No luck.
"Hello Ryan! I see that you submitted a support case on my end. Don't hesitate to let us know if you have any additional questions."
  • 20 days ago04/29/24 at 6:07 pm (UTC)
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Lauren Connelly replied to the discussion Motivating Your Team Course
"Hi Colleen! Thanks for reaching out! The answer to the last question is actually a trick question where none of the responses are correct..."
  • 20 days ago04/29/24 at 6:05 pm (UTC)
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Lauren Connelly replied to the discussion Translating a Rise course - No luck.
"Hello Ryan! I'm sorry for the trouble! Are you importing the translation file back into the same course that you exported it from? The XL..."
  • 23 days ago04/26/24 at 2:11 pm (UTC)
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Lauren Connelly replied to the discussion Audio Missing
"Hello Courtney! I have deleted the videos from my post and I'll ask Luciana to do the same. If you'd like to delete the videos from your ..."
  • 24 days ago04/25/24 at 9:00 pm (UTC)
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"Hello Jonathan! Thank you for the update! How interesting that the home network was the culprit here. It is hard to tell why that would c..."
  • 1 month ago04/11/24 at 8:53 pm (UTC)
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Lauren Connelly replied to the discussion How to skip slides when reviewing content
"Hello Gary! The person who created the course will need to add the menu to their course and then publish it again for your review. The se..."
  • 1 month ago04/11/24 at 8:48 pm (UTC)
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Lauren Connelly replied to the discussion Error 403 Access Denied
"Hello Jason! The issue was isolated to their LMS, so we recommend reaching out to your LMS administrator to share the error message that ..."
  • 1 month ago04/04/24 at 7:55 pm (UTC)
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Lauren Connelly replied to the discussion Replay 360 keeps crashing and losing my file
"Hello Paul! I'm sorry for the trouble you've had with recordings! To answer your question, Replay 360 isn't going away, but we did freeze..."
  • 2 months ago04/04/24 at 4:37 pm (UTC)
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"Hello Paul! Sorry for the trouble! Are you finding this same behavior when you record on your original screen without the second monitor ..."
  • 2 months ago04/03/24 at 6:39 pm (UTC)
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Lauren Connelly replied to the discussion Teams Folder Beta Status
"Hello Carmen! We will be removing Beta status soon, but as of now, the behavior of Team Folders won't change when that is removed. Please..."
  • 2 months ago04/03/24 at 4:24 pm (UTC)
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Lauren Connelly replied to the discussion unknown error in spanish language course
"Hello Rajendra! Thank you for attaching the screenshot and testing the course in SCORM cloud. It looks like the screenshot is of the Span..."
  • 2 months ago04/03/24 at 4:18 pm (UTC)
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Lauren Connelly replied to the discussion Quizz Answer Shuffling
"Hello Pamela! Thank you for your feedback! We are tracking this request, so I've added your comments to the report. At this time, it's no..."
  • 2 months ago04/03/24 at 1:52 pm (UTC)
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Lauren Connelly replied to the discussion Image Upload not Working
"I have checked with my team and unfortunately, we aren't running into any issues with uploading media or PDFs. In that case, is it possib..."
  • 2 months ago04/02/24 at 3:30 pm (UTC)