"Hi Rajendra! It looks like the screenshot didn't come through. Do you mind attaching it again? Also, do you see this error in your LMS? I..."

"Hello Sharon! Yes! You could include a trigger that calls on a variable to determine if and when the audio should play. Is it possible th..."

"You're welcome, Karen!"

"Hello Nancy! I see that you've reached out to our Support Engineers and are working with my teammate, Georvy! You're in great hands. Geor..."

"Hello Kris! We are happy to help! It sounds like you might be changing the name of the object rather than the alt text. You'll want to ri..."

"Hello Melissa! Thank you for sharing your setup! Are you noticing the same behavior when publishing the course to Web or LMS? I ask becau..."

"Hello Courtney! Thank you for sharing the recordings! I was able to use Handbrake to format your recordings so that the audio plays when ..."

"Hello Jim! We have listed the steps in the following article, Storyline 360: Creating and Editing Closed Captions With the Built-in Edito..."

"Hello Karen! What you've mentioned is the expected behavior of the Record Screen tool in Storyline 360. I can see where it would be helpf..."

"Hello Julie! Sorry for the trouble! Has this always been the case, or has this just started occurring? It is likely that your network mig..."

"Unfortunately, there isn't a way to change the "mouse click" settings globally. It has to be configured for each slide, but we do have th..."

"Hello Kellyn! If I understand correctly, you are looking for the drop targets to change when an object drags over the object. I think you..."

"Hello Pamela! I've imported your video into Replay and noticed the same issue. However, the video imported perfectly after I reencoded th..."

"Hello Cihan! We do have this behavior logged as bug and it is currently being worked on. We will update you when we ship the fix. I'm sor..."

"Hi Angela! After looking in Lakshmi's case, I see that the solution was to assign a Results Slide to all of the question banks in their c..."

"Hello Andrea! I understand this is frustrating! I want to bring in our Support Engineers to determine why this is a reoccurring issue whe..."

"Hello Edward! This is helpful feedback! We have a feature request that includes what you've mentioned about the Undo behavior. I've added..."

"Hello Heather! We really appreciate this feedback! "

"Hello joan! Thank you for these details! I haven't come across this behavior with JAWS. When you say it is happening inconsistently, is t..."

"Hello Stephanie! Thank you for sharing a screenshot of what you're seeing! I am not seeing the same on my end. Here's a screenshot. When ..."

"Hello Edward! Thank you for sharing these details with us! I am concerned that your work was inexplicably erased from a project, even whe..."

"Hello Charlie! Sorry that you're running into something similar! The bug that Steven mentioned is related to text-to-speech and animation..."

"Hello J C! We can definitely help! It's tricky to offer troubleshooting steps without seeing the file. Is it possible that you can share ..."

"Hello Ange CM! Sorry for the trouble with audio and captions in Review 360. I’ve opened a case on your behalf so that we can work with yo..."

"Thanks for the update, Mike! That is an interesting fix. I just published a course to Review 360 that also included a ":" and I didn't ru..."