Luciana Piazza
Staff
Activity
Luciana Piazza replied to the discussion Rise published web version video CC doesn't work
"Hi Gerry,
Thanks for reaching out!
Sorry to hear that you are experiencing this issue with Closed Captioning in a PC environment. I..."
- 7 hours ago05/14/24 at 4:03 pm (UTC)
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Luciana Piazza replied to the discussion Rise 360 Audio to Text
"Hi Nikki,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Janin..."
- 9 hours ago05/14/24 at 2:04 pm (UTC)
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Luciana Piazza replied to the discussion Combining Drag and Drop with Intersect Trigger
"Hello CyberTrainer Lee,
Thanks for reaching out! Happy to help.
I'd like to offer a suggestion that could improve the feel of the d..."
- 9 hours ago05/14/24 at 1:22 pm (UTC)
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Luciana Piazza replied to the discussion Review 360 - comments on previous version not showing up
"Hi Laura!
Thanks so much for reaching out. I see that you've opened a support case and that you're working with my colleague Fannie May. ..."
- 1 day ago05/13/24 at 7:23 pm (UTC)
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Luciana Piazza replied to the discussion Enter key adding line to TextEntry box with wrong answer
"Hi Darci,
Thanks for checking in! We do not have any updates to share at this time. We'll be sure to update this discussion in the ..."
- 1 day ago05/13/24 at 2:58 pm (UTC)
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Luciana Piazza replied to the discussion Text to speech adding the word "Dot" to end of audio file.
"Hi Pankaj,
Thanks for reaching out. Sorry to hear you're experiencing this. I was unable to replicate this behavior on my end. ..."
- 1 day ago05/13/24 at 1:08 pm (UTC)
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Luciana Piazza replied to the discussion Issue Installing Desktop Apps
"Hi Terra,
Thanks so much for reaching out! I'm sorry to hear you've encountered this error message when installing our desktop app...."
- 1 day ago05/13/24 at 12:34 pm (UTC)
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Luciana Piazza replied to the discussion Text Entry Field - Automatic Reset
"Hi Tracy,
Thanks for reaching out! I see that you've opened a support case and that you are working with my colleague John Carlo. Y..."
- 4 days ago05/10/24 at 3:51 pm (UTC)
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Luciana Piazza replied to the discussion Use Template as Slide Master
"Hi Frances!
Thanks for reaching out!
If I understand correctly, you want to include a background image from the Synergy template i..."
- 4 days ago05/10/24 at 3:27 pm (UTC)
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Luciana Piazza replied to the discussion Results Slide WILL NOT LOAD!
"Great call opening a support case, Mike! I'm glad my colleague Dexter was able to help you in your case.
Thanks for sharing the sol..."
- 4 days ago05/10/24 at 1:31 pm (UTC)
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Luciana Piazza replied to the discussion 360 images not working on Windows Touch devices
"Hi Wesley,
Thanks for reaching out!
We don't have any updates to share at this time, but I've added your voice to this report. We'll be s..."
- 4 days ago05/10/24 at 12:53 pm (UTC)
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Luciana Piazza replied to the discussion EXIT COURSE button not appearing as it should
"Hello L Analbers,
Thanks for reaching out!
I see that you've opened a support case and that you are working with my colleague..."
- 4 days ago05/10/24 at 12:18 pm (UTC)
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Luciana Piazza replied to the discussion descarga SCORM
"Hello ADRIANA!
Thanks for reaching out. If I understand correctly, you cannot publish your Rise 360 course to LMS. Is that right?&n..."
- 5 days ago05/09/24 at 5:40 pm (UTC)
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Luciana Piazza replied to the discussion Will the illustrated characters from Storyline ever be made available in Rise scenarios?
"Hi Tim,
Thanks for reaching out!
I appreciate you taking the time to share what you’d like to see in Rise 360. We currently have th..."
- 5 days ago05/09/24 at 5:00 pm (UTC)
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Luciana Piazza replied to the discussion Adding Images to a Scenario
"Hi Mariane!
Thanks for sharing your thoughts. I've gone ahead and included your voice in the report!
As mentioned earlier in this t..."
- 5 days ago05/09/24 at 4:16 pm (UTC)
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Luciana Piazza replied to the discussion Trackable Quizzes in Microlearning Suite - We need them
"Hi Ashley,
Great call opening a support case! I see that you're working with my colleague Chester. You're in great hands!
We'..."
- 5 days ago05/09/24 at 3:32 pm (UTC)
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Luciana Piazza replied to the discussion MP4 video wont load
"Hi Emily!
Thanks so much for reaching out. I'm sorry to hear that you ran into this snag when attempting to upload your video. Happy to h..."
- 5 days ago05/09/24 at 3:25 pm (UTC)
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Luciana Piazza replied to the discussion Rise Image Carousel Block - Image loading issue
"Hi Triveni,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Lia..."
- 5 days ago05/09/24 at 12:44 pm (UTC)
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Luciana Piazza replied to the discussion Report.html not showing student answer after resuming course
"Hi Matt!
Thanks for reaching out and sharing what you are experiencing with us. I was not able to replicate this behavior on my end when ..."
- 6 days ago05/08/24 at 8:04 pm (UTC)
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Luciana Piazza replied to the discussion Video with triggers to pause and play does not publish properly in Storyline 360
"Hi Cynthia!
Thanks so much for reaching out! I'm sorry to hear that you ran into this issue.
We are currently tracking a known bug when p..."
- 6 days ago05/08/24 at 2:46 pm (UTC)
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Luciana Piazza replied to the discussion Changing Font Color
"Hi Julie!
Thanks so much for reaching out.
I see that you've opened a support case and that you're working with my colleague ..."
- 7 days ago05/07/24 at 5:00 pm (UTC)
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Luciana Piazza replied to the discussion Remove 1px block border from device display
"Hi Rachel,
Thanks for reaching out!
I see that you've opened a support case and that you are working with my colleague Carlo. You'r..."
- 7 days ago05/07/24 at 4:25 pm (UTC)
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Luciana Piazza replied to the discussion Learner marked incorrectly as "Successful" when failing a knowledge check
"Hi RRV Training,
Thanks for reaching out!
I can see the correct score in the progress tab is listed as 50 in Saba. Do you receive ..."
- 7 days ago05/07/24 at 3:55 pm (UTC)
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Luciana Piazza replied to the discussion Video compression options grayed out?
"Hi Alena,
Thanks for reaching out!
You mentioned earlier that you have a .mp4 video file you are working with. If you tried to ins..."
- 8 days ago05/06/24 at 8:08 pm (UTC)
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Luciana Piazza replied to the discussion Deleting unused media files without Media Library
"Hi Cecilia,
Thanks for reaching out!
You mentioned the Media Library fails to open within your Storyline files. Do you recei..."
- 8 days ago05/06/24 at 6:01 pm (UTC)