Steven Benassi
Steven Benassi Staff
Customer Happiness Specialist at Articulate
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Steven Benassi replied to the discussion Character Library Crashing Storyline
"Hi Dana! Sorry to hear you've run into this issue! Happy to help! If you've confirmed that you are working locally, and a repair of your ..."
  • 11 hours ago05/13/24 at 8:46 pm (UTC)
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Steven Benassi replied to the discussion Default to Closed Captions ON
"Hi Jon! Thanks for the feedback on the type of functionality you'd like to see in Storyline! Learner-controlled toggling of automatic clo..."
  • 12 hours ago05/13/24 at 7:37 pm (UTC)
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"Hi Melissa! Happy to help! Have you had a chance to test the Storyline course in SCORM Cloud? If the boxes don't appear when viewing..."
  • 13 hours ago05/13/24 at 6:35 pm (UTC)
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Steven Benassi replied to the discussion Chinese (Simplified) Font choice
"Hi Wendy! Sorry to hear you're having issues with fonts in Storyline 360! Thanks for sharing your case number! I see that my teammate Che..."
  • 13 hours ago05/13/24 at 6:22 pm (UTC)
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Steven Benassi replied to the discussion Lightbox with navigation
"Hi Carol! Sorry to hear you've also run into this setback! I see that you've opened a support case and connected with my colleague, Carlo..."
  • 15 hours ago05/13/24 at 4:22 pm (UTC)
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"Hi Mark! Thanks for sharing the screenshot! Sorry to hear you've run into this setback! It would be helpful to see a copy of your .story ..."
  • 16 hours ago05/13/24 at 3:41 pm (UTC)
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"Hi Wesley! Thanks for reaching out! I see that you've also opened a support case and connected with my colleague, Robert. You're in excel..."
  • 18 hours ago05/13/24 at 1:46 pm (UTC)
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Steven Benassi replied to the discussion Very slow import import in Storyline 360
"Hi Joseph! Sorry to hear you've also run into this setback! Testing the behavior on my end, in the current version of Storyline 360, I di..."
  • 18 hours ago05/13/24 at 1:31 pm (UTC)
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"Hi Rives! I just wanted to pop in and share that part of your e-mail signature came through when you replied via e-mail. You can remove t..."
  • 19 hours ago05/13/24 at 12:34 pm (UTC)
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Steven Benassi replied to the discussion Reach 360- Questions
"Hi Savannah! Happy to share some insight on Reach 360! Allow me to address each of your questions individually: Once removed from Reach..."
  • 3 days ago05/10/24 at 8:57 pm (UTC)
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Steven Benassi replied to the discussion Rise PDF Export Omitting Images
"Hi Eric! You're welcome! Happy to help! I understand your concern. Although Rise 360 does not export accessible PDFs, we are tracking a f..."
  • 4 days ago05/10/24 at 3:55 pm (UTC)
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Steven Benassi replied to the discussion Survey or Short Answer Questions
"Hi Min! Thanks for checking in on this! I don't have any updates to share at this time as our development team prioritizes other features..."
  • 4 days ago05/10/24 at 1:56 pm (UTC)
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Steven Benassi replied to the discussion Vidéos
"Hi Nathalie! Happy to help with this! Rise 360 reduces the file size of videos and images, while retaining the quality, to ensure that zi..."
  • 4 days ago05/10/24 at 1:25 pm (UTC)
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Steven Benassi replied to the discussion Change font size of course title
"Hi Learning & Development! You're welcome! Happy to assist. Have a great rest of your week!"
  • 4 days ago05/10/24 at 12:29 pm (UTC)
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Steven Benassi replied to the discussion Screencast and Slide Master : issue
"Hi Fabrice! Glad to see my teammate Joe has been helping you! Happy to jump in here! What you are experiencing is expected behavior. Slid..."
  • 5 days ago05/09/24 at 5:55 pm (UTC)
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"Hi Gemma! Glad to see Joe has been helping you! I noticed that you've also connected with my teammate Mark, through a support case. Since..."
  • 5 days ago05/09/24 at 5:14 pm (UTC)
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"Hi Samira! Glad to see Kelly has been helping you! Just a quick note that anything you share with our team in a case is kept confidential..."
  • 5 days ago05/09/24 at 4:33 pm (UTC)
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"Hi Amit! Sorry to hear you've run into this setback! A helpful first step would be testing how the course performs in SCORM Cloud. I..."
  • 5 days ago05/09/24 at 3:13 pm (UTC)
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Steven Benassi replied to the discussion something went wrong
"Hi Sergej! Thanks for following up and sharing! Glad to hear your IT team resolved the issue! If you run into any setbacks moving forward..."
  • 5 days ago05/09/24 at 1:27 pm (UTC)
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Steven Benassi replied to the discussion Video Stops Playing in Review 360
"Hi Kelley! I just replied to your other post, here!"
  • 5 days ago05/09/24 at 1:00 pm (UTC)
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"Hi Kelley! Sorry to hear you've also run into this setback! It would be helpful to have a closer look at your .story file and test the be..."
  • 5 days ago05/09/24 at 12:57 pm (UTC)
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Steven Benassi replied to the discussion Menu Button sin Storyline not accessible
"Hi Diane! Happy to help with this! In Storyline 360 you have the option to switch the background color of the Modern Player between Dark,..."
  • 6 days ago05/08/24 at 3:52 pm (UTC)
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"Hi Storyline Developer! Sorry to hear you're also having trouble launching a SCORM file in your LMS! Have you had a chance to test the pu..."
  • 6 days ago05/08/24 at 2:04 pm (UTC)
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"Hi Harsha! Thanks for inquiring about how Articulate plans to integrate AI into our products! AI is currently in development and we’ve sh..."
  • 6 days ago05/08/24 at 1:00 pm (UTC)
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Steven Benassi replied to the discussion something went wrong
"Hi Arnela! Sorry to hear you've also been affected by this behavior! I see that you've opened a support case being handled by my teammate..."
  • 6 days ago05/07/24 at 8:23 pm (UTC)