Steven Benassi
Staff
Customer Happiness Specialist at Articulate
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New Jersey
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Contact Me
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Steven Benassi replied to the discussion Character Library Crashing Storyline
"Hi Dana!
Sorry to hear you've run into this issue! Happy to help!
If you've confirmed that you are working locally, and a repair of your ..."
- 11 hours ago05/13/24 at 8:46 pm (UTC)
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Steven Benassi replied to the discussion Default to Closed Captions ON
"Hi Jon!
Thanks for the feedback on the type of functionality you'd like to see in Storyline!
Learner-controlled toggling of automatic clo..."
- 12 hours ago05/13/24 at 7:37 pm (UTC)
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Steven Benassi replied to the discussion Boxes appear for some users, where they should not be appearing.
"Hi Melissa!
Happy to help!
Have you had a chance to test the Storyline course in SCORM Cloud? If the boxes don't appear when viewing..."
- 13 hours ago05/13/24 at 6:35 pm (UTC)
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Steven Benassi replied to the discussion Chinese (Simplified) Font choice
"Hi Wendy!
Sorry to hear you're having issues with fonts in Storyline 360!
Thanks for sharing your case number! I see that my teammate Che..."
- 13 hours ago05/13/24 at 6:22 pm (UTC)
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Steven Benassi replied to the discussion Lightbox with navigation
"Hi Carol!
Sorry to hear you've also run into this setback!
I see that you've opened a support case and connected with my colleague, Carlo..."
- 15 hours ago05/13/24 at 4:22 pm (UTC)
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Steven Benassi replied to the discussion Trying to replace an audio file with the renamed audio file
"Hi Mark!
Thanks for sharing the screenshot! Sorry to hear you've run into this setback!
It would be helpful to see a copy of your .story ..."
- 16 hours ago05/13/24 at 3:41 pm (UTC)
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Steven Benassi replied to the discussion 360 Images published plays slow and does not support touch inputs
"Hi Wesley!
Thanks for reaching out!
I see that you've also opened a support case and connected with my colleague, Robert. You're in excel..."
- 18 hours ago05/13/24 at 1:46 pm (UTC)
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Steven Benassi replied to the discussion Very slow import import in Storyline 360
"Hi Joseph!
Sorry to hear you've also run into this setback!
Testing the behavior on my end, in the current version of Storyline 360, I di..."
- 18 hours ago05/13/24 at 1:31 pm (UTC)
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Steven Benassi replied to the discussion What are the Articulate Conference session tracks for 2024?
"Hi Rives!
I just wanted to pop in and share that part of your e-mail signature came through when you replied via e-mail. You can remove t..."
- 19 hours ago05/13/24 at 12:34 pm (UTC)
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Steven Benassi replied to the discussion Reach 360- Questions
"Hi Savannah!
Happy to share some insight on Reach 360! Allow me to address each of your questions individually:
Once removed from Reach..."
- 3 days ago05/10/24 at 8:57 pm (UTC)
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Steven Benassi replied to the discussion Rise PDF Export Omitting Images
"Hi Eric!
You're welcome! Happy to help!
I understand your concern. Although Rise 360 does not export accessible PDFs, we are tracking a f..."
- 4 days ago05/10/24 at 3:55 pm (UTC)
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Steven Benassi replied to the discussion Survey or Short Answer Questions
"Hi Min!
Thanks for checking in on this!
I don't have any updates to share at this time as our development team prioritizes other features..."
- 4 days ago05/10/24 at 1:56 pm (UTC)
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"Hi Nathalie!
Happy to help with this!
Rise 360 reduces the file size of videos and images, while retaining the quality, to ensure that zi..."
- 4 days ago05/10/24 at 1:25 pm (UTC)
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Steven Benassi replied to the discussion Change font size of course title
"Hi Learning & Development!
You're welcome! Happy to assist. Have a great rest of your week!"
- 4 days ago05/10/24 at 12:29 pm (UTC)
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Steven Benassi replied to the discussion Screencast and Slide Master : issue
"Hi Fabrice!
Glad to see my teammate Joe has been helping you! Happy to jump in here!
What you are experiencing is expected behavior. Slid..."
- 5 days ago05/09/24 at 5:55 pm (UTC)
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Steven Benassi replied to the discussion Zoom-to-fit - intermittent issue with keyboard controlling scroll bars when zoomed in.
"Hi Gemma!
Glad to see Joe has been helping you!
I noticed that you've also connected with my teammate Mark, through a support case. Since..."
- 5 days ago05/09/24 at 5:14 pm (UTC)
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Steven Benassi replied to the discussion Some issue with "Jump to time" and "Pause timeline" in storyline 360.
"Hi Samira!
Glad to see Kelly has been helping you!
Just a quick note that anything you share with our team in a case is kept confidential..."
- 5 days ago05/09/24 at 4:33 pm (UTC)
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Steven Benassi replied to the discussion Error - Unable to Acquire LM - API, Error in accessing SCROM content
"Hi Amit!
Sorry to hear you've run into this setback!
A helpful first step would be testing how the course performs in SCORM Cloud. I..."
- 5 days ago05/09/24 at 3:13 pm (UTC)
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Steven Benassi replied to the discussion something went wrong
"Hi Sergej!
Thanks for following up and sharing!
Glad to hear your IT team resolved the issue! If you run into any setbacks moving forward..."
- 5 days ago05/09/24 at 1:27 pm (UTC)
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Steven Benassi replied to the discussion Video Stops Playing in Review 360
"Hi Kelley!
I just replied to your other post, here!"
- 5 days ago05/09/24 at 1:00 pm (UTC)
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Steven Benassi replied to the discussion Audio/video stop playing in published file but seekbar continues
"Hi Kelley!
Sorry to hear you've also run into this setback!
It would be helpful to have a closer look at your .story file and test the be..."
- 5 days ago05/09/24 at 12:57 pm (UTC)
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Steven Benassi replied to the discussion Menu Button sin Storyline not accessible
"Hi Diane!
Happy to help with this!
In Storyline 360 you have the option to switch the background color of the Modern Player between Dark,..."
- 6 days ago05/08/24 at 3:52 pm (UTC)
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Steven Benassi replied to the discussion New SCORM file will not launch in Litmos LMS - Litmos say issue with CORS, but we are using SCORM not xAPI
"Hi Storyline Developer!
Sorry to hear you're also having trouble launching a SCORM file in your LMS!
Have you had a chance to test the pu..."
- 6 days ago05/08/24 at 2:04 pm (UTC)
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Steven Benassi replied to the discussion Roadmap and timeline for Articulate AI features
"Hi Harsha!
Thanks for inquiring about how Articulate plans to integrate AI into our products!
AI is currently in development and we’ve sh..."
- 6 days ago05/08/24 at 1:00 pm (UTC)
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Steven Benassi replied to the discussion something went wrong
"Hi Arnela!
Sorry to hear you've also been affected by this behavior!
I see that you've opened a support case being handled by my teammate..."
- 6 days ago05/07/24 at 8:23 pm (UTC)