We are evaluating Storyline for simulation-based courses.
Our screen display is set to 1920 x 1080 resolution. When we record the screen with Full Screen or with slide size of 1920 x 1080, we see an empty space above and below the screen. I have attached a sample screenshot for reference.
Based on the slide and some measurements from your image, the slide size is clearly 4:3 and the screen recording is 16:9.
I did a test where I had the slide size at 4:3 and then recorded at 16:9 and it looks just like yours. https://a.cl.ly/ApumARoY
I'd double check that the slide size is 16:9. If it isn't you may be able to change the slide to 16:9 and reinsert the video. If it is 16:9, you could try to change to 4:3 and then back to 16:9 and see what happens.
Regardless, based on your screenshot, the video recorded was 16:9 and inserted onto a 4:3 slide. If you need further assistance, contact our support team and they can look at the file.
3 Replies
Hello Sreekanth,
It looks like you may also need to adjust your Slide Size to 1920x1080. An then reinsert the Screen Recording.
Design>Slide Size
I did that Ron. Slide size is set to 1920 x 1080.
Based on the slide and some measurements from your image, the slide size is clearly 4:3 and the screen recording is 16:9.
I did a test where I had the slide size at 4:3 and then recorded at 16:9 and it looks just like yours. https://a.cl.ly/ApumARoY
I'd double check that the slide size is 16:9. If it isn't you may be able to change the slide to 16:9 and reinsert the video. If it is 16:9, you could try to change to 4:3 and then back to 16:9 and see what happens.
Regardless, based on your screenshot, the video recorded was 16:9 and inserted onto a 4:3 slide. If you need further assistance, contact our support team and they can look at the file.