Solution for white/blank screen in Storyline 360 preview and frozen first slide in Review

Hi guys,

Since I did not find a thread with the solution, which would help me a couple of days ago, just wanted to share my experience debugging blank preview screen in Storyline 360 and unfreezing the first slide in Review.

 

Solution: try changing the font of a reference (variable) in a text box. In my case I was using variables for slides count, the necessary variables were put in a textbox on slide master.

 

Here is the more detailed description of what happened to my course:

I`ve been using the same .story template for the fifth project in a row. Everything used to be going like clockwork until I updated Storyline 360 to the latest version (v.3.40.22208.0). I am not 100% sure the update is the reason the project has stopped working correctly, but the timing coincides.

Not only the template had been checked many times previously, but also the course, that started glitching, had been successfully uploaded to Review and been previewed in Storyline 360. Then at some point when I tried previewing slide/scene/whole project, I got nothing but a white screen.

When I uploaded the course to Review, whenever I clicked the Next button on the very first slide, the slide got darker and three loading dots appeared in the middle of the screen, and then nothing ever changed.

When I tried uploading to Review my old 100% working projects, that were built on the same template, I got the same problems.

The font I was using, was not a built-in one. But then again it`s never been an issue before.

 

Hope my solution will help some of you!