Hi, the problem I have is, when I'm launching the project first clip takes around 40 seconds to load on the player, checked with difference browsers, checked the connection speed, all most all possibilities as per my knowledge. I have uploaded a screen record of the delay for you reference.
I'm sorry you've hit this snag with the published LMS output; I'd be happy to help!
Thank you for sharing the screen recording; can you also share your Storyline file with us so we can investigate the issue and provide recommendations? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing!
I am having a similar issue - My videos were working fine, then I added a new scene to the beginning and end of the course and the first video started buffering. See screenshot of what it is doing. It never plays. I tried replacing the video, and still doesn't work.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
4 Replies
Hello Amanda!
I'm sorry you've hit this snag with the published LMS output; I'd be happy to help!
Thank you for sharing the screen recording; can you also share your Storyline file with us so we can investigate the issue and provide recommendations? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing!
I am having a similar issue - My videos were working fine, then I added a new scene to the beginning and end of the course and the first video started buffering. See screenshot of what it is doing. It never plays. I tried replacing the video, and still doesn't work.
Hello Shelly,
Sorry to hear that you ran into this snag.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I have done so - Case #00853475
Thanks