E-Learning Heroes - Advice and ideas from the Articulate Community

The setup: a pretty standard player with Outline, Notes, and Search Tabs. The text color for the speaker notes in PPT is black. The default view is for the Outline Tab to show when the presentation is viewed.

What's happening is that sometimes (and there's no pattern here that we've been able to see), when switching from the Outline Tab to the Notes Tab on a screen where there are notes in PPT, the notes don't show in the player. If we move forward or backward a screen and return to the original screen, the notes are magically visible.

We've seen this happen in different modules on different machines, but we can't recreate the behavior on demand -- it's just plain random.

Any thoughts, ideas, or suggestions on the cause -- and better yet, a cure -- are greatly appreciated!

Thanks in advance,

Dave

Thanks Justin... with that additional information, I'm now able to duplicate the issue at will.

Any idea when the QA team will fix this? (I know that you probably can't say, but I know I'm gonna be asked that question by the customer later today, so I needed to ask.)

It's on our radar but I can't honestly say when or if it will be addressed in Studio '09.

Hi Justin,

I've also experienced this issue. Is there now a workaround in Presenter '09?

Thanks!

Ashley

Has this issue been fixed yet?  We have been experiencing the same problem and haven't been able to do anything but the work around.  Plus the work around is difficult due ot the fact that the audience is a few thousand people with various language backgrounds, so giving them basic troubleshooting to follow is next to impossible.  Thanks, Judith

Hi Judith and Ashley!

See if this solution resolves the issue. Thanks!

Would I have to update the presentation.xml file each time I publish?

Hi Claudine,

Unfortunately, yes. The change would have to be made each time a publish is made.