Yes, we have had reports of tracking issues with Internet Explorer 10. We only recently received a report of this problem, but we have been able to replicate it and we are currently testing with the browser. I do understand that IE 10 is the default installation in Windows 8 and this may cause some issues for your users with the new operating system. For now, you may want to suggest that your users try accessing your courses in either Firefox or Google Chrome, or an earlier version of Internet Explorer.
I just spent a while working on this trying to figure out what is going on. I am not positive, but I think that IE10 stopped supporting the FSCommand. FSCommand is the function flash uses to set a lot of the SCORM variables ( bookmarking, interactions, passing/complete).
For the simplest fix, I ended up doing this:
1. Open your player.html in your published course package
2. add this line ( about line 37 on my code) :
var IE10 = ((document.all) && (navigator.appVersion.indexOf(
That stops IE from using the FSCommand, and defaults to the its "newer version" ( ExternalInterface). I haven't done extensive testing, but that seemed to fix it with what I did. it only targets IE10, so it shouldn't break anything else. Hope this helps
I just wanted to thank you for taking the time to share this information. I'll pass this information along to our QA team for testing and see if we can achieve the same result.
I have been looking for updates from Articulate on this issue and found this posting. I will have to try this to see if this is a work around for us (we use AICC method). It is disheartening not to see more updates from Articulate on their progress on this issue. I would imagine that they would have already tested this and would have come up with a patch if this was the fix. I would like to know where we should be looking for regular updates on this very problematic situation. New computers are now shipping with IE 10.
I just wanted to quickly update the thread here, and assure that our engineers are hard at work on improving the tracking capability of our products when using IE 10. As Christine noted in a different thread, "there's just no way we can control what happens when a browser is updated, all we can do is test and try work with the updated browser to fix the problem".
We'll be sure to update here when a solution is found. We apologize for the inconvenience in the meantime.
Just curious, has a fix been deployed for this yet? It looks like work was being done in early January, but I've not heard anything since. Do we know that the suggested work around presented above works effectively? We are in the middle of our annual mandatory education and this is causing such a huge disruption since the score is not passing back on this operating system.
I also have seen this using Scorm Engine from scorm.com. The compatability settings also worked.
Is it indeed confirmed that IE 10 Standard mode has removed support for fscommands?
Articulate uses the the same code as scorm.com does. I am surprised a fix hasn't been issued yet. I filed a bug report 4 months ago in December letting them know IE10 was having issues with Articulate's SCORM driver. Maybe there are other issues as well with other LMS technologies ( SCORM2004, AICC).
We are having problems wth Windown 8 and Articulate as well. Our key issue is thaa our staff are not very computer literate at times so the fix needs to be really simple as they are accessing the published SCORM file from work and home.
People with Windows 8 are finding that when getting to the results screen of quizmaker thet cannot click on the finish or print results buttons.
Am getting some not too nice feedback so am keen to see if there is a solution out here
Microsoft has recently made some changes to IE10 that may improve its performance with Flash-based content. You can learn more here, and I'd encourage you to test past issues and see if any lingering issues have improved.
I also have seen this using Scorm Engine from scorm.com. The compatability settings also worked.
Is it indeed confirmed that IE 10 Standard mode has removed support for fscommands?
Articulate uses the the same code as scorm.com does. I am surprised a fix hasn't been issued yet. I filed a bug report 4 months ago in December letting them know IE10 was having issues with Articulate's SCORM driver. Maybe there are other issues as well with other LMS technologies ( SCORM2004, AICC).
IE 10 Standards mode also has removed conditional comments. So if your course has FSCommand vbscript or javascript surrounded with the conditional comments, Flash will more than likely not work with FScommand as well.
We are having problems wth Windown 8 and Articulate as well. Our key issue is thaa our staff are not very computer literate at times so the fix needs to be really simple as they are accessing the published SCORM file from work and home.
People with Windows 8 are finding that when getting to the results screen of quizmaker thet cannot click on the finish or print results buttons.
Am getting some not too nice feedback so am keen to see if there is a solution out here
Cheers
Neil
Thanks everyone - I have sent out a message and instructions to advise that those people using IE10 use their compatibility function. Hopefully updates of IE10 will negate this in the future
Thanks Peter, I am glad we are moving toward a solution. Quick question, when the update is released, will I have to reupload all my courses (60+). I probably already know the answer, but would like to hear it. Reuploading all the courses will take days along with having to double check/take each course to ensure it published correctly. In the past I had no problems, but in recent times even with Windows 7, I have publishing issues more times than not.
You may find that your learning management system (LMS) isn’t tracking and reporting on Articulate Studio ’09 content when it’s viewed in Internet Explorer 10. To address this issue, we’ve released Update 9 for Studio ’09.
To publish content that works with Internet Explorer 10:
Download and install Articulate Studio ’09 Update 9. Content you publish with Update 9 will track properly in your LMS.
To update existing LMS content:
Currently, the only way to make sure your existing Studio ’09 will work properly is to:
Download and install Articulate Studio ’09 Update 9.
Republish your existing Studio ’09 content and upload it to your LMS.
However, we’ll soon release the Articulate Updater for Internet Explorer 10, which will scan your existing content and update the necessary files—you won’t need to republish them. When the Articulate Updater for Internet Explorer 10 becomes available, we’ll post the link in this blog post.
To update existing Articulate Online content:
We’ll automatically update all Studio ’09 content in Articulate Online. This is scheduled to occur on March 26, 2013.
If you have any questions or concerns, please let us know.
We have thousands of SCORM courses in our LMS that needs an update so it works on IE10. What is my best solution on making this update so we don't have to republish our courses? Is there a code that we can run in our LMS so it works for our customers? This is a BIG problem for us right now. Please help!
If your LMS allows you to access your content folders via FTP, the Articulate Updater for Internet Explorer 10 should be exactly what the doctor ordered. ...and even if you don't have direct FTP access, you may be able to ask your LMS Vendor to help make the changes via FTP on your behalf!
Please let us know if you need anything else. Thanks!
I'm sorry if this answer has been posted elsewhere...when the updater runs and updates published files, does it positively or negatively affect files that were published with a previous version of Articulate - Articulate 5?
83 Replies
Hi Darrell. Welcome to E-Learning Heroes!
Yes, we have had reports of tracking issues with Internet Explorer 10. We only recently received a report of this problem, but we have been able to replicate it and we are currently testing with the browser. I do understand that IE 10 is the default installation in Windows 8 and this may cause some issues for your users with the new operating system. For now, you may want to suggest that your users try accessing your courses in either Firefox or Google Chrome, or an earlier version of Internet Explorer.
Christine,
Thank you for the welcome, and the quick reply!
I will check the blogs for updates on the issue, and will have our Windows 8 users use Firefox or Chrome in the meantime.
Thank you!
Darrell
I just spent a while working on this trying to figure out what is going on. I am not positive, but I think that IE10 stopped supporting the FSCommand. FSCommand is the function flash uses to set a lot of the SCORM variables ( bookmarking, interactions, passing/complete).
For the simplest fix, I ended up doing this:
1. Open your player.html in your published course package
2. add this line ( about line 37 on my code) :
var IE10 = ((document.all) && (navigator.appVersion.indexOf(
{
strFlashVars += "false";
}
Hi Scott. Welcome to E-Learning Heroes!
I just wanted to thank you for taking the time to share this information. I'll pass this information along to our QA team for testing and see if we can achieve the same result.
Thanks very much!
I have been looking for updates from Articulate on this issue and found this posting. I will have to try this to see if this is a work around for us (we use AICC method). It is disheartening not to see more updates from Articulate on their progress on this issue. I would imagine that they would have already tested this and would have come up with a patch if this was the fix. I would like to know where we should be looking for regular updates on this very problematic situation. New computers are now shipping with IE 10.
Hey Articulate, is there any updates yet?? It seems you would have a patch update by now for us, or are you waiting for the new Studio to come out?
Hi all,
I just wanted to quickly update the thread here, and assure that our engineers are hard at work on improving the tracking capability of our products when using IE 10. As Christine noted in a different thread, "there's just no way we can control what happens when a browser is updated, all we can do is test and try work with the updated browser to fix the problem".
We'll be sure to update here when a solution is found. We apologize for the inconvenience in the meantime.
Just curious, has a fix been deployed for this yet? It looks like work was being done in early January, but I've not heard anything since. Do we know that the suggested work around presented above works effectively? We are in the middle of our annual mandatory education and this is causing such a huge disruption since the score is not passing back on this operating system.
Many thanks!
Hi Amanda, welcome!
Here's our official documentation on this issue, and it's still something we'd like to get fixed ASAP. Really sorry again for any inconvenience.
I also have seen this using Scorm Engine from scorm.com. The compatability settings also worked.
Is it indeed confirmed that IE 10 Standard mode has removed support for fscommands?
Hi Everyone
We are having problems wth Windown 8 and Articulate as well. Our key issue is thaa our staff are not very computer literate at times so the fix needs to be really simple as they are accessing the published SCORM file from work and home.
People with Windows 8 are finding that when getting to the results screen of quizmaker thet cannot click on the finish or print results buttons.
Am getting some not too nice feedback so am keen to see if there is a solution out here
Cheers
Neil
Hello all,
Microsoft has recently made some changes to IE10 that may improve its performance with Flash-based content. You can learn more here, and I'd encourage you to test past issues and see if any lingering issues have improved.
Thank you for your patience
IE 10 Standards mode also has removed conditional comments. So if your course has FSCommand vbscript or javascript surrounded with the conditional comments, Flash will more than likely not work with FScommand as well.
Thanks everyone - I have sent out a message and instructions to advise that those people using IE10 use their compatibility function. Hopefully updates of IE10 will negate this in the future
Cheers
Neil
Hello everyone,
The team has identified the underlying issue here, and hopes to release an update that will fix this in Studio '09 as soon as possible.
I will update the thread as soon as the update is available.
Thank you all for your patience and help with this issue.
Thanks Peter, I am glad we are moving toward a solution. Quick question, when the update is released, will I have to reupload all my courses (60+). I probably already know the answer, but would like to hear it. Reuploading all the courses will take days along with having to double check/take each course to ensure it published correctly. In the past I had no problems, but in recent times even with Windows 7, I have publishing issues more times than not.
Hi Keith,
After the update, you'll be able to fix your previously published output either by re-publishing or by replacing a single file in the output.
That's the extent of the information I have at this time, but will check in here with any news I receive.
Thanks again for working with us on this.
Hi all,
You may find that your learning management system (LMS) isn’t tracking and reporting on Articulate Studio ’09 content when it’s viewed in Internet Explorer 10. To address this issue, we’ve released Update 9 for Studio ’09.
To publish content that works with Internet Explorer 10:
Download and install Articulate Studio ’09 Update 9. Content you publish with Update 9 will track properly in your LMS.
To update existing LMS content:
Currently, the only way to make sure your existing Studio ’09 will work properly is to:
However, we’ll soon release the Articulate Updater for Internet Explorer 10, which will scan your existing content and update the necessary files—you won’t need to republish them. When the Articulate Updater for Internet Explorer 10 becomes available, we’ll post the link in this blog post.
To update existing Articulate Online content:
We’ll automatically update all Studio ’09 content in Articulate Online. This is scheduled to occur on March 26, 2013.
If you have any questions or concerns, please let us know.
Hi there - the download link above directs me to a MS exchange Web Email login page.
I think the web address is
www.articulate.com/products/studio-update9.php
Thanks, Neil
The link should be working now.
Hi Peter,
We have thousands of SCORM courses in our LMS that needs an update so it works on IE10. What is my best solution on making this update so we don't have to republish our courses? Is there a code that we can run in our LMS so it works for our customers? This is a BIG problem for us right now. Please help!
Thanks,
Susie
Good Morning, Susie.
If your LMS allows you to access your content folders via FTP, the Articulate Updater for Internet Explorer 10 should be exactly what the doctor ordered. ...and even if you don't have direct FTP access, you may be able to ask your LMS Vendor to help make the changes via FTP on your behalf!
Please let us know if you need anything else. Thanks!
I'm sorry if this answer has been posted elsewhere...when the updater runs and updates published files, does it positively or negatively affect files that were published with a previous version of Articulate - Articulate 5?
Hi Jennifer,
This update is for Studio '09 products. I don't believe it will have any effect on files produced and published by Articulate Presenter 5.
This discussion is closed. You can start a new discussion or contact Articulate Support.