Adding links to documents in Storyline

Posted Wednesday, October 31, 2012 at 9:19 PM  

I'm having trouble getting links to attached PDFs and other documents to work from within Storyline. I'm using the "hyperlink" trigger function by selecting text. I've checked each link using the green checkmark which indicates the links are working. When I leave the screen and return and check the green checkmark again, the links are no longer working. I've checked the published output folder and all docs are appearing in the "External files" folder. I've also uploaded to a live site and tested: what happens is a browser window opens with an error message.  

 

I've also got these same documents linked from the Resources tab and they work fine from Resources. Would this be causing the problem?


This post has 1 verified answers

Verified Answers

Posted Thursday, November 01, 2012 at 6:12 PM  

Verified Answer

Hi Peter,

 

I've had another go, moving all my external files to the "C" drive rather than linking to the documents on the server, and now the  links are working fine. I guess the server file path was too long to create relative links? Not sure, I'm a novice on these things.

 

Thanks


All Replies

User Rank Peter Anderson

10,113 posts

Posted Thursday, November 01, 2012 at 9:57 AM  

Welcome to Heroes, Felicity!

 

If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further:

 

Thanks!  



Posted Thursday, November 01, 2012 at 6:12 PM  

Verified Answer

Hi Peter,

 

I've had another go, moving all my external files to the "C" drive rather than linking to the documents on the server, and now the  links are working fine. I guess the server file path was too long to create relative links? Not sure, I'm a novice on these things.

 

Thanks


Anne England

66 posts

Posted Tuesday, January 15, 2013 at 2:08 AM  

Hi

 

I'm having the same problem as Felicity. I've created links to PDFs via a trigger on a button in my Storyline file (as opposed to attaching them to the 'resources' tab) because the client wanted to ensure that, as far as possible, the learners read each PDF before moving on. So I have also created a condition that the button must have been 'visited' before the user can move on.

 

However, no matter where I place the PDFs (on my desktop or my C drive) the link doesn't work on the published file. The 'hand' icon appears when you click on the button, but nothing happens. The PDFs are in the 'external files' folder in the output folder.

 

When I go back to check the link, occasionally, and randomly, it changes.

 

I really need to send the live files to the client for review, and I'd like to be able to do so with the link working.

 

Thanks for any help

 

Anne


Jeanette Brooks

3,630 posts

Posted Tuesday, January 15, 2013 at 3:28 AM  

Hi Anne,

 

When you test your output and the links don't work, where are you testing from? If you've published for Web, you should first upload your content to a web server and test it by launching the course from there. Testing the web-published content locally from your own hard drive can cause browser security restrictions, which prevent the pdfs from opening.

 

If you don't have a good place to host web-published content for testing purposes, you could use our free Tempshare service...it keeps the content online for you for 10 days. Or, another approach is, if you prefer to test your content locally and you plan on having all your reviewers view your content locally from their own hard drives, you could publish for CD. This prepares the content for local viewing and will prevent those pesky browser security problems.

 

If that doesn't solve the issue, would you mind submitting a support case so that our support team can help you further troubleshoot?


Anne England

66 posts

Posted Tuesday, January 15, 2013 at 3:36 AM  

Hi Jeanette

 

I published for LMS, as we put our content onto the client's LMS in a test area. If we uploaded the files as normal, I could log in as a learner and test them there.

 

Otherwise, I'll try your suggested solution.

 

Many thanks for your quick response; let's hope we don't have to grapple with this one too long!

 

Anne


Jeanette Brooks

3,630 posts

Posted Tuesday, January 15, 2013 at 3:40 AM  

Yes, in that case I'd recommend uploading to your client's LMS first, and launch the course from there — hopefully that will give you the behavior you're looking for.


Anne England

66 posts

Posted Tuesday, January 15, 2013 at 7:02 AM  

Hi Jeanette

 

Just thought I'd let you know that the PDF links worked just fine once we uploaded the files to the LMS - in fact, we tested the project in our own LMS as well as the client's.

 

Many thanks for your help

 

Anne


Posted Monday, January 21, 2013 at 11:04 PM  

Hi,

 

Another PDF-linking issue: When I run my course as HTML5 on an android tablet, clicking on the PDF links results in the PDF document being downloaded in stead of opened. Any solution to that?

 

Jørgen

 


Jeanette Brooks

3,630 posts

Posted Tuesday, January 22, 2013 at 5:44 AM  

Hi Jørgen, the behavior you're experiencing might be the default behavior of the browser you're using on your Android tablet. You're welcome to submit a support case if you'd like our support team to take a look. 


Posted Tuesday, January 22, 2013 at 7:51 AM  

Hi Jeanette, I'm sure it's the default behavior of the android browser, but maybe somebody know a workaround.


Ida Svensson

1 posts

Posted Thursday, June 26, 2014 at 1:27 AM  

I want to share a problem (and the solution to that problem) in case it will help any other fellow articulate-user out there. (Though it's a bit embarrasing really).

 

Case: I added some pdf-files to Resorces in the Player. But the documents was unable to open in the published version.

 

Solution: After some (quite extended and increasingly frustrated) testing I eventually realised the problem with all 6 of the documents. They had all names like "Miljöpolicy 2013.pdf". Space and non-english letters might work on many occasions nowadays. But NOT when you publish your .story-file in articulate. It was TO easy to see it for myself.

 


User Rank Ashley Terwilliger

15,112 posts

Posted Thursday, June 26, 2014 at 7:52 AM  

Hi Ida and welcome to Heroes!

 

Nothing to be embarrassed about - we've all done it. Also, the special characters or accented characters can cause issues with your Storyline files as documented here. 


Posted Tuesday, July 29, 2014 at 11:26 AM  

Hello,

 

We are attempting to add a link to a Sharepoint document from a button.  Links have previously connected to documents successfully.  When the module is run, the button displays the correct states but the document does not come up.  We've attempted on multiple computers.  Any suggestions?

 

Thanks!


User Rank Ashley Terwilliger

15,112 posts

Posted Wednesday, July 30, 2014 at 5:43 AM  

Hi Matthew and welcome to Heroes!

 

Have you looked into testing the course outside of Sharepoint to see if there is a block occurring within Sharepoint? There are a few free web servers you could use for testing within this article.   If you're still having difficulty while testing in another web server, we'll want to take a look at how you set up the links to the document.