Storyline 2 Failed Installation?

I've already tried shutting down and restarting and I am running the installation as an Administrator.  There are no other instances of Articulate running.  Any other troubleshooting tips?  Anything I'm overlooking??

I face the same probkem. After agreeing Articulate EULA installation pops up the message, that it failed and click "Finish", with no further help or error message. (???)

If you still have issues installing Storyline 2, make sure that you have .NET Framework 4 installed:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

After you install the above, restart your machine and try to reinstall Storyline 2.

If you continue to have issues, submit a support case to us:

http://www.articulate.com/support/contact/submit.php

Hello Dora, and Hello Ernie, and welcome to Heroes!

You can try to download the zipped version to see if this helps.

If this does not, you can submit a support case so we can look further into the issue.

I was experiencing the failed installation message. Turns out900mb free disk space wasn'tenough on my C: drive, even when I changed the install path. Looks like Storyline 2 uses about 900mb too.

I'm having the same problem.  Tried all the suggestions above and still the installation fails and there is no error message telling me why.

Any further suggestions?

Hello Rob,

You can submit a support case with us so your issue can be looked into further.

I also attempted to install Storyline 2 on my laptop (Windows8) and keep getting the failed installation message.  I tried via zip as well.  I tried to run as admin.  I tried installing .NET 4 but it says I already have it.  This laptop does not have any Articulate products on it.

I am also getting the failed installation message on my Wndows 8 laptop which does not have any Articulate products on it.  I also tried installing via the zip file.  I tried running as admin.  I tried installing .NET 4 but it says I already have it.  I have plenty of disk space available.  What else can I try?

Hello Asaf, and welcome to Heroes!

If you have tried the suggestions above and still cannot install, please submit a support case so this can be looked into further.

I have submitted a support case and I'm on day three of no help and no solution. I have tried both the download and the zip...both failed. I have tried on two different computers that my license is on and both fail. I have tried running as admin....both fail. I am on a deadline and can't find solutions. Why would SL2 fail when Replay will load and my SL1 is/was successful? This product is too expensive to not be getting help from Articulate.

Hello Shella!

I do see that you have an active support case with Miker right now. 00428862. I will keep an eye on this as well to post any updates.

Thanks....I got it to load on my own. I have no great answers as to why/how (each of the two computers was different) but for anyone else who has the issue on one of the machines I deleted the SL2 files I downloaded, shut the computer down, restarted, redownloaded the SL2 exe and ran it and it completed successfully. No answers as to why because I had done it before on that machine (complete with restarting) but this time it worked. On the second machine I had to delete the previously downloaded file, shut down, restart, redownload and it gave me a new error regarding .NET framework so I went into my computer, turned off the .NET features (which is the exact opposite of the message saying it requires the .NET framework) and got it to install. Just a few steps for others to try if they find themselves experiencing the same issues. Thank you for your time.

Hello Shella!

Thanks for the update and glad to hear you got Storyline to install!

HI there, i am in the middle of a support case for this exact same problem as well. We are fishing in the dark... Can you Emily help and find out what the proper solution was for Shella to resolve this issue?

Hello Manu!

Unfortunately I do not have the resolution from Shella's case to share. I do see that your case with Wilbert is open and is being looked into by the Tech Support engineers. I will keep an eye on the case to check for any updates and solutions.

Hi Emily

We are facing the same problem - looking forward to a solution.

/Peter

Hello Peter!

Unfortunately there are no updates for either of the previous cases at this time. you could submit a support case here.

Hi again,

Thank you for your quick reply Emily. I submitted a support ticket - however I found the solution just now. At least this worked for me.

I logged in to my computer as an administrator and updated Adobe Flash Player. 
Then everything worked. Strange.. but it worked.

Best wishes

Peter

Thanks for the update Peter!

Glad you got this to work.

I myself experienced this issue today and successfully installed Articulate Storyline 2 after performing the following steps.

1. Uninstall previous versions of Storyline 2 (I kept Storyline 1 installed).
2. I deleted the following folder if left behind after the uninstall.

- %appdata%\Articulate\Storyline\2

3. I deleted the following registry key/keys. 

[HKEY_CURRENT_USER\Software\Articulate\Storyline\2][HKEY_CURRENT_USER\Software\Articulate\Storyline\2.0]
[HKEY_CURRENT_USER\Software\Articulate\Storyline\2.1]

Note: You may have one or all of the keys listed above. 

If you are unfamiliar with using the Windows Registry Editor, please reach out to our support staff for help or contact an IT professional. Modifying the registry incorrectly can render your system inoperable. 

4. Installed Storyline 2 as an Administrator.

I hope this helps.

Bookmarking! Thanks Dave!

These were the errors I was getting when I tried installing. I FINALLY figured out that if I closed Google Chrome during the install that the installation went smoothly. Just wanted to share with you all. 

Thanks for sharing Jeff!