Justin Wilcox
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Saratoga Springs, NY
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Contact Me
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Justin Wilcox replied to the discussion Hyperlinks to websites not working while viewing locally
"Hi Ray.
I wanted to give you a little more insight as to why we are handling active content locally the way we are. Viewing active cont..."
- 8 years ago02/26/16 at 4:18 pm (UTC)
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Justin Wilcox replied to the discussion SL2 Locking Up after MS 2/10/16 Update
"Hello. I just updated my Windows 10 machine and was unable to duplicate this issue. Could you let us know what version of Windows you are..."
- over 8 years ago02/15/16 at 3:34 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Hi Jo.
I do understand your frustration. We are well aware of the feature requests. I am more than happy to work with you directly if y..."
- over 8 years ago02/04/16 at 9:38 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Hi Cindy.
I do see some older cases which may be yours. If you want to submit a new case and put ATTN: Justin W. the case will get esca..."
- over 8 years ago02/04/16 at 7:48 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Hi Cindy.
I run Parallels without any issues. I run virtual Windows 7, 8, 8.1 and 10 environments. Here is a helpful article that outli..."
- over 8 years ago02/04/16 at 7:15 pm (UTC)
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Justin Wilcox replied to the discussion Animated GIF--Loop Just Once?
"Hello. I wanted to offer some insight into this and our bug process. We do look at all bugs and we do prioritize all bugs according to th..."
- over 8 years ago01/27/16 at 6:09 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Parallels runs Windows pretty much the same as my dedicated Windows machines. "
- over 8 years ago01/14/16 at 6:51 pm (UTC)
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Justin Wilcox replied to the discussion Preview not working in Storyline 2
"Hi Joseph.
I know I responded to your case earlier but I just wanted to clarify some things regarding this issue. The issue is related ..."
- over 8 years ago12/31/15 at 8:41 pm (UTC)
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Justin Wilcox replied to the discussion Removing Retry Quiz button
"Hi Matt.
This thread is a bit dated. Are you using Studio '09 or Studio '13? "
- over 8 years ago11/25/15 at 12:04 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Belen.
Good question! This issue is not something we currently have planned to address in a Storyline 2 update but a future version ..."
- over 8 years ago11/11/15 at 4:45 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Udi.
Your concerns are noted."
- over 8 years ago11/11/15 at 4:23 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Roberta.
Thanks for the feedback. I have tried to outline to the best of my ability that we are aware that this is a concern and thi..."
- over 8 years ago11/11/15 at 4:22 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Gwen.
Just to clarify, text will either be treated as a raster image or a vector image. A vector image can be scaled without any not..."
- over 8 years ago11/11/15 at 4:02 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Gwen.
Text is not always represented as an image in Storyline 2. When you do see that, however, that is what you are seeing. It simpl..."
- over 8 years ago11/11/15 at 3:23 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi Robert.
Thanks for the feedback. This issue is definitely something we are looking at for future versions. We are actively discussin..."
- over 8 years ago10/26/15 at 7:01 pm (UTC)
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Justin Wilcox replied to the discussion SCO Video Pre-loading issue
"Hi Anna Marie.
Could you submit a case here and share your files with us so we can take a closer look at your issue? If you would like..."
- over 8 years ago10/22/15 at 6:38 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi guys and sorry it took so long for me to get back to you. I spoke with our quality assurance team to get a sense of what happened betw..."
- over 8 years ago10/19/15 at 7:26 pm (UTC)
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Justin Wilcox replied to the discussion buttons and funcions not working in Articulate Mobile Player
"Hi Linda.
Unfortunately I am not seeing a case about this particular issue. When you submitted a case did you receive an email verifica..."
- over 8 years ago10/19/15 at 3:48 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Hi James.
Thanks for your input. I can tell you that we, top to bottom, are all very well aware of this request as I mentioned in my pr..."
- over 8 years ago10/17/15 at 4:11 pm (UTC)
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Justin Wilcox replied to the discussion Articulate for Mac? Please!!!!!
"Hi Karen.
Thanks for taking the time to share your thoughts with us and I understand that Windows is not at the top of everyone's list o..."
- over 8 years ago10/16/15 at 8:47 pm (UTC)
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Justin Wilcox replied to the discussion Numbering slides
"Hi Di.
I wanted to note that when you reply via email, your signature information is displayed publicly in the thread. You are welcome t..."
- over 8 years ago10/16/15 at 3:24 pm (UTC)
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Justin Wilcox replied to the discussion Numbering slides
"Hi Di. I am not personally aware of a video that outlines the suggestions in that thread so perhaps maybe someone from the community can ..."
- over 8 years ago10/16/15 at 1:43 pm (UTC)
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Justin Wilcox replied to the discussion Blurry Notes text in the player - Storyline 2
"Hi guys. I'll be updating this thread when I get some more information as to the why we moved away from how we were doing things in Story..."
- over 8 years ago10/15/15 at 6:43 pm (UTC)
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Justin Wilcox replied to the discussion Issue with tab order (accessiblity) and layers
"I forgot to mention that if you wanted me to look at your file, I might be able to offer some suggestions. You can send me a file by subm..."
- over 8 years ago10/15/15 at 3:13 am (UTC)
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Justin Wilcox replied to the discussion Issue with tab order (accessiblity) and layers
"That makes sense. Yeah, unfortunately if you do prevent users from clicking the base layer while on a specific layer they lose access to ..."
- over 8 years ago10/15/15 at 2:56 am (UTC)