Review 360 & Chrome issue?
Feb 19, 2019
By
Chris Foster
Hi all,
I hope this is the right place to ask - yesterday my published courses stopped displaying correctly when using Chrome to view.
Some examples are:
- Buttons and other items not visible yet still clickable (if you know where they are)
- Items/layers disappearing after a few seconds
- Layers appearing on screen out of order i.e. a round edged rectangle that should be behind something else is now on top
All projects display correctly in review mode and on other browsers such as Firefox and Edge (albeit with the usual lag on Edge).
When published to our LMS as a SCORM package and viewed in Chrome, the same issues are present.
Can anyone help?
Thanks
11 Replies
Hi Chris
I think there might be a display issue because I'm also having trouble viewing courses created on Storyline 360 where things are disappearing. When I check on Firefox and IE11 the content looks fine.
I hope we get an official answer.
Regards
Chris
Thanks so much (Chris and Chris) for reaching out to our support team so that we can take a closer look.
Review 360 says I'm offline in chrome, but as you can see I'm posting this! Running updates?
My co-worker and I are both seeing an "offline" message in Review right now.
Hi all,
Sorry for the trouble this AM! Review 360 is currently unavailable, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for any trouble.
We've identified and fixed the issue that was causing Review 360 to be unavailable. We'll continue to monitor performance carefully.
I'm having the same issue with buttons and layers in Chrome. I did to the update that was released this morning and still having it. Tried clearing browser history and didn't do anything.
Hi Kristy,
Thanks for letting us know you've already tried installing the latest update. That update should have fixed the issue you're seeing, so I'm curious to look closer at your file.
If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
Hi Kristy,
The update didn't affect any previously published items for me, I republished after update and the issues were resolved. Have you tried that?
Hi I also republished the content under two different player settings. When you publish locally with the player settings on 'Lock player to optimal size' it seems that the course works fine in chrome but if I publish it with the player on 'Scale player to fill the browser window' the menu that I use isn't performing as it should. Please see the attached video.
Thanks for the video displaying what you are experiencing in your course, Chris.
Is this after updating as well?
Glad to see that you are continuing to work with Cleo as well.
This discussion is closed. You can start a new discussion or contact Articulate Support.