Labels are an account resource meaning they don't get included when you send a copy of Rise 360 courses to other course authors. You'll want to follow the instructions here to make a label set that your colleagues can import into their accounts:
Thank you Jose. Yes, I had done that as per instructions, step-by-step and tested many times, but no joy. I tried all methods. I really only need to create a new custom label set in English, but when that didn't work I tried the XLIFF route and still no joy.
UPDATE: I am now in contact with an Articulate support engineer. Thank you!
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Hi Ange CM,
Happy to help!
Labels are an account resource meaning they don't get included when you send a copy of Rise 360 courses to other course authors. You'll want to follow the instructions here to make a label set that your colleagues can import into their accounts:
Note that you'll need to use a tool like Trados or Smartcat to translate the files properly, otherwise your colleagues won't be able to import them.
Thank you Jose.
Yes, I had done that as per instructions, step-by-step and tested many times, but no joy. I tried all methods. I really only need to create a new custom label set in English, but when that didn't work I tried the XLIFF route and still no joy.
UPDATE: I am now in contact with an Articulate support engineer. Thank you!
Hi Ange CM,
Thanks for sharing this update with us. I see that you're currently working with our colleague Darwin in your case. You're in great hands!
We'll continue the conversation over in your case.
Have a great day!