Customer Service Training RECAP #494: Challenge | Recap
You know what’s a skill that never goes out of style? Great customer service.
Whether you’re working directly with customers or just t...
Updated 7 days ago
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Bonjour Heroes.
I was reading this week's challenge theme... while my cat looked at me through my office window. He looked grumpy. Had I forgotten the kibble? To cuddle him as I walked by? Or worse?
The slide with the training section uses a large number of text and number (random) variables to create hundreds of possible scenarios, and therefore as many different exercises. Of course, due to lack of time, only one slide out of 5 could have been created on the same model. So, all in all, the module could present thousands of exercises to practice over and over again. In other words: 0% theory, 100% learning by doing. I think it could be adapted for other subjects. File.story in the Review (but that's just variables + variables + other variables...).
As a bonus, I'm sharing my worksheet where I jot down my ideas before embarking on the challenge. In case you're interested.
Love the worksheet to see how you think and your humor! And the Catstomer training scenario really made me think about cat behavior. I've had one cat, but so long ago. I more recently had a dog so I'm better tuned to dog behavior right now.