Customer Service Training RECAP #494: Challenge | Recap
You know what’s a skill that never goes out of style? Great customer service.
Whether you’re working directly with customers or just t...
Updated 3 months ago
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Hello everyone!
It's been a little while since I've participated in a challenge, but wanted to jump back in.
I work in the transit industry and customer service with passengers is very important for our operators.
I threw this together fairly quickly based on an in person training we do, where the participants in the training act out the scenarios and participants discuss based on how the scenario plays out.
This training only has one active scenarios, but really could have as many as you want. You can also build a story where depending on what happens in the first scenario, that changes how the second scenario starts, and so on.
Forgive the dialogue from the passengers, responses, and the feedback, just put some generic text in there for times sake.
Yikes on reality and that this happens. Liked the different characters, the realistic scenario, and bus animation. Bus drivers are really important for service and making a first impression. Just wish we all would think about our impact with what we say and do when we board the bus.