Week 1 Welcome & Introductions

Hey all - My name is Klaus and I’m a trainer & coach (mostly in-person) as well as an instructional designer. I’ve been working for seven years at Commerz Direktservice, the service center of Commerzbank in Germany. I’ve been in the Training & Development field for almost 30 years, focusing on designing and delivering learning experiences and supporting people in their professional growth.

I live and work in Duisburg, in the Rhine-Ruhr region of Germany, but I love spending time in the mountains – especially in the Alps and Switzerland in late spring. I enjoy working both in the office and from home. At the moment I share my home office only with a few fish, after my cat Karlo had been my loyal companion there for 17 years.

I joined this AI Assistant Certification Cohort because I want to better understand how AI assistants can support learning, training, and customer service – and how to design meaningful, human-centered experiences around them. I’m excited to learn from all of you and to see practical use cases and best practices.

Looking forward to connecting with you over the next two weeks!