Week 1 Welcome & Introductions

Hi everyone! I’m Susan Szaradics, and I’m based in Missouri in the United States. I work in services enablement and release readiness, helping customer-facing teams prepare for new features, process changes, and product releases.

In my day-to-day role, I partner with Product, Services, and Delivery teams to help prepare our customer-facing teams for new features, process changes, and product releases. Much of my work involves translating complex information into practical communications, training, resources, and enablement experiences that help teams feel confident and prepared.

I joined the AI Assistant Certification Cohort because AI is becoming an increasingly important part of how we work. I’m hoping to strengthen my skills, explore new ways to use AI responsibly and effectively, and learn how to create assistants that support real business needs. I’m especially interested in using AI to simplify information, improve consistency, and reduce the time spent on repetitive tasks so teams can focus more of their energy on customers and strategic work.

I've included a sunset photo of our 2 dogs outside of Dinosaur National Monument.

I’m looking forward to learning alongside everyone and hearing how others are applying AI in their roles!