Forum Discussion
Week 1 Welcome & Introductions
š Let's Get to Know Each Other
As a reply to this thread, post an intro and tell us:
Your name and where you're located, where you work, and what you do for work (we love to hear your title, b...
Hi everyone! Iām Nancy. I work in learning and development for Gant Travel Management, a corporate travel organization, where I design and deliver training focused on customer service, leadership, and agent development.
Iām based in Pennsylvania and primarily support remote call center teams. A big part of my role is creating engaging learning experiences using tools like Storyline, Rise, 7Taps, and simulations to help agents and leaders become more consultative and build stronger connections.
I joined this cohort to sharpen how Iām using AI in my workflow, especially for content creation, scenario design, and speeding up development without losing quality.
Looking forward to learning with you all and swapping ideas!