Week 1 Welcome & Introductions

Hello everyone,

My name is Abby, and I’m one of the training coordinators at Denver Water, based right here in Denver, Colorado. My primary focus is onboarding new hires for our contact center, which involves leading a five-week, in-person training program. Outside of new hire training, I dedicate my time to maintaining our internal site where all our SOPs are housed, ensuring everything stays up-to-date. I also develop annual trainings and create materials for customer experience sessions.

I joined this training because I regularly update about five annual trainings using Articulate and am eager to learn more ways to make these trainings feel more exclusive, engaging, and easier to revise. Continuous improvement is key, and I’m looking forward to picking up new tips and tricks.

I’d also like to introduce my at-home coworker, Lulu. She’s an expert at sleeping on the job.

Looking forward to connecting and learning with all of you.