Week 1 Welcome & Introductions

Hi everyone! I'm Cindy, based in Vancouver, BC. I work as a Training & Support specialist at a company called Henry Schein One, where we support dental schools with a specialized academic software platform. My day-to-day is pretty varied, think client onboarding, go-lives, building out training materials, and a lot of documentation work. Basically, I'm the person making sure people actually know how to use the tool before they go live with it (and sometimes after, when things get interesting 😅).

I joined this cohort because AI is showing up everywhere in my work, from how I document processes to how I think about building training content, and I want to actually understand it well enough to use it intentionally, not just stumble into it. Hoping to walk away with a clearer framework and some practical tools I can bring back to my team.

As for pets, no furry roommates yet, but not for lack of trying! My husband has been campaigning hard for a dog, and I've actually caved, we're on a waiting list for a Portuguese Water Dog. If anyone has one or has experience with the breed, please send tips my way! I want to know what we're actually getting into 😄