New BUG: Audio files are encoding even when compression is set to 'None'

Nov 05, 2021

New BUG: Audio files are encoding even when compression is set to 'None'.

This is super annoying when you have already made the perfect settings in your external program. My team and I are heavy power-users and have hundreds of courses with thousands of audio and video files where we push Storyline to its limits.

Also a feature to set compression to None as default for audio and video files would be awesome.

Also please fix the Bug, where if you 'Replace' a video file, you can't change compression from 'Automatic' to 'None' - the field is greyed out.

Thanks for fixing the trigger condition crash bug in the latest update.

5 Replies
Lauren Connelly

Hello Asbjørn!

Sorry for the trouble! I'd like our Support Engineers to work with you directly so we can log your findings.

It sounds like you've come across two issues:

  • Audio files are encoding even when the compression is set to "None."
  • Compression settings are greyed out when replacing a video file.

Are these issues happening just in the latest version of Storyline 360 (Build 3.57.26476.0)? Also, are you finding this behavior occurs in all projects or just the specific file you are working on? 

It would be helpful for us to test your project on our end. Can you share the .story file with us privately in a support case? After testing, our Support Engineers will work with you directly via email.

You'd also like to see a feature for the option to set a default for the compression setting for audio and video files. I'll share this with my team too.

Asbjørn Reinhold Ravn

Hey,

This happens with identical video files. I have made a screen recording showcasing the issue, and demonstrating that both files can be set to Automatic OR no compression and that both files can have the option greyed out, after using the Replace feature. After using the Replace feature, the entire Slide gets 'tainted' and even after deleting the video and reinserting it, the problem persists with the compression method being greyed out.

The screen recording is attached to this e-mail.

Med venlig hilsen
Asbjørn Reinhold Ravn
Digital læringskonsulent
Kommunikation og Digital Læring

Asbjørn Reinhold Ravn

Hello,

Here is a sample video of the compression issue. Every audio file in this .story (except for an error audio clip) is set to 'Do not compress' - but it still compresses upon export, as demonstrated in the video.

This .story file is 64MB, so here is a Wetransfer link to it: https://we.tl/t-s1k6yaloyx

Med venlig hilsen
Asbjørn Reinhold Ravn
Digital læringskonsulent
Kommunikation og Digital Læring