Storyline 360 won't restore when minimized

Hi Leslie,

No, I don't get an error, and no the software is not crashing. But if I minimize, the try to re-open by clicking on the icon at the bottom of my screen, Sometimes I can get the software to re-open, but other times I just get the error sound from my PC. No errors, it just will not restore. 

I have found, that it will often restore if I use the Alt-Tab option to re-enable focus, but I've seen a few times when even that didn't work. When that happens, the only thing that I'm able to do is open the task manager, and kill the process.

Yes, I do use multiple monitors, on both machines that I use this software, and I'm using Stroyline 360. Since I don't see any offers of updates in Articulate 360, I assume it is the latest version.

Thank you,

Dave

Thanks for sharing the steps, Dave. 

If you have Storyline open, you can check your version by going to:
Help > About Articulate Storyline

It will be located on the bottom right of that window. We are currently on Build 3.42.22734.0 Storyline 360. 

Ok,

My current version on pc1 is v3.37.21614.0

I'll check my other pc tonight.

I’ve had that happen once in a while and it seems to happen when I have two many windows and other programs open and/or I have a video streaming. 

Thanks for chiming in to share, Melanie. Is your experience similar to Dave's with no error report and unable to maximize the window as well? 

Yes, when i click on the Storyline icon from my taskbar I can't return to that open story file. Like I said it only happens occasionally. I do use multiple monitors.

Hi Leslie,

I admit, that I do usually have a lot of applications open, and I'm constantly switching back and forth between apps. I've never had a video streaming though. I use the Adobe CC to create a lot of my assets, and I nearly always have some of the Adobe apps running on my machine.

I did not get a chance to check the version on my other PC, but It is probably the same version. I've also seen this problem persist over several versions, so I don't think it is related to just one version.

Thanks,

Dave

Thanks, Melanie and Dave.

I've reported this issue as a potential bug so we can start investigating this issue, but since I am unable to replicate the behavior at this time, any additional info or Peek 360 video is helpful.

Hi Leslie,

It locked up on me again this morning, but it cleared up as soon as I started to record. I'll try again later

Thanks.

I have had the same issues over the past few days. I do know I have an update available for Storyline, but it is still a problem considering I need to save the file I minimized. 

Thanks!

Candace

Yes, I still see this problem, although I haven't been able to get a screen recording of it. It is very intermittent and it is quite frustrating when it shows up. I use Storyline both at work, and on my home PC, and I see the problem at times on both machines.

Thank you,

Dave

Hi Candace, 

When we got this issue reported for Dave, he was using 3.37.21614.0. I do not have any additional details outside of what has been shared here, but the issue is still open with our team.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.44.23192.0 Storyline 360. You can read all of the details here.

Dave, 

Can you confirm your current version? I'd be happy to update our report.

Hi Leslie,

I've been continually updateing whenever there has been an update since then, and I still see the problem periodically.

Dave

Leslie,

I am also having this issue.  I will have it minimized and click on the icon in the tool bar and just get the ding from my computer sound and nothing happens, it just stays minimized.  It does it completely randomly!

I am using version v3.44.23192.0.

Steve

Thanks for confirming Dave and Steve.

I've updated our report to reflect that the issue is still happening in the current version as we continue monitoring.

Team,

Great brainstorming here....I'm running Storyline 3, and the same thing was happening to me. I had Storyline pinned to the taskbar. When I launched Storyline, the active project's icon would be displayed over the taskbar icon. But when I opened multiple windows the icons would get swapped leaving the SL launch icon on top, not the project icon. To fix, just right click the icon and unpin from the taskbar. Worked for me. :)

I has experienced this occasionally in the past, but usually after a few attempts of accessing using ALT + TAB, I could get into it. However I just had a case where no matter what I seemingly did, it would not let me back into -- as others mentioned, I would just get the error chime. Incredibly frustrating. 

I did have a lot of windows open, including a few memory-intensive programs such as Photoshop and Illustrator...but upon closing those, still had the issue. Eventually after going through and closing almost every window that was open, I was finally able to get back into it.

Definitely a glitch that needs to be addressed.

Hi Mark,

I don't know why, but this is an ongoing problem with Storyline. 

I have found on some occasions, that if I minimize all other open windows, I can get Storyline to restore.

Dave

Hi Mark,

The same goes for me. If I minimize the other open windows and sometimes have to close apps, I can get Storyline to restore. It really is annoying.

Ellen

Yes, this is a real problem. I'm working to a tight deadline and Storyline frequently gets stuck on the task bar. Clicking the icon shows any window/s of the App, hovering over the minimised image shows the window large, but clicking on it only causes a collapse back of the large window to it's minimised state. Very frustrating! The only solution then is to quit and restart.

Ian

This is indeed an issue. Having the same issue with Storyline360. It happens ( not always ) when i have multiple tools open ( Photoshop,Illustrator ) thus tending to think its memory related. I do have plenty of Ram on my Windows10 computer, but having some bigger programmes open in combination with Storyline...this happens.

Just to chime in - this happens to me regularly as well. It happens whether I have lots of windows open or just a few and happens on multiple different machines. I've even seen it when a trainer was delivering Storyline training to a class. 

It has persisted from version to version for as long as I can remember. Alt-tabbing from Storyline to another program and back again is a risky business.

This has happened as far back as Storyline 2 - Except in Storyline 2 you could right click on the window in the task bar and "Restore".

This doesn't work for Storyline 360, I've been forced to close it on several occasions.

Yes, I have also experienced this problem intermittently. I have found if you mouse over the icon on the task bar, then the image, right click and select maximize... that has worked for me.

I have also experienced this issue for many months of using storyline 3 - but it's gotten noticeable worse in the recent weeks (or maybe just because I haven't used it in a while).

Thanks.