Consultative Listening Skills for High-Impact Communication

Get ready for a training experience that actually feels like a game! No boring slides here—just interactive challenges, 3D animations, and a high-stakes chat simulation designed to turn you into a Consultative Listening Pro.

🧩 Part 1: The Skills Lab

Master the art of empathy and the A-L-G Model through six fast-paced interactive zones:

• The Quick Check: Test your instincts right out of the gate.
• The Empathy Sort: Drag, drop, and decide—is it empathetic or a total "miss"?
• The Step-Shuffler: Get the Ask → Listen → Guide flow into your muscle memory.
• The 3D Flip: Go deep into the A-L-G model with interactive cards.
• The Skill Hunter: Highlight the wins in real-world conversation examples.

💬 Part 2: The Hot Seat (Simulation)

Step into a realistic chat interface to help Sarah Mitchell, a member facing a stressful prescription denial.

• Real-Time Chat: Type your response just like you would on the job.
• Instant Scoring: Get a 0-100 rating based on your empathy and accuracy.
• Deep Dive Feedback: See exactly where you nailed it and where you can sharpen your tone with color-coded "micro-tips."

 

Consultative Listening Skills for High-Impact Communication