Forum Discussion

Katahar's avatar
Katahar
Community Member
13 days ago

Articulate closes when I click the “Replace” button in the voice generation window.

This happens when I right-click on an audio track (an MP3 file) in the timeline and select “Replace Audio > AI Audio...” In the voice generation window, I select a voice actor, paste the text from Notepad, click “Generate,” and then the “Replace” button. The project window I’m working in then closes. I have over 100 sounds to replace, and many of them are programmed with triggers, so adding these sounds instead of replacing them is, unfortunately, extra work. Tested multiple times, on various projects, on two computers. Has anyone else encountered this issue and found a solution?

 

 

2 Replies

  • AnnieKim18's avatar
    AnnieKim18
    Staff
    10 days ago

    Hi that sounds like a bug we recently fixed. Can you make sure you're on the latest version (v3.117) of Storyline and try again? You can check by going to the HELP tab in the ribbon and clicking "About Storyline".

     

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    12 days ago

    Hi Katahar​,

    Sorry to hear that you're experiencing crashes in Storyline when replacing audio.

    That shouldn't be happening, and I'm not seeing the same behavior when testing on my end. No worries! I see that you've already opened a support case that's been received by our senior support engineers.

    They should be connecting with you via email, shortly!